Customer Ratings & Reviews
- Model:
- QN77S84DAEXZA/QN77S84DBEXZA
- SKU:
- 6595650
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the amazing picture quality and vibrant colors of the 77” Class S84D Series 4K OLED Smart Tizen TV, as well as its ease of use and sleek design. The OLED technology and phenomenal contrast are also praised, especially considering the price. Some customers have noted the TV's weight and expressed concerns about the small remote control, while others mentioned glare.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
TV Came Damaged and Best Buy Won’t Exchange It
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this may be an excellent television, the one I purchased was damaged when I received it. Because I didn’t discover the damage until after the return period (which I wasn’t aware applied to damaged merchandise), Best Buy has thus far been unwilling to do the right thing and exchange it for an undamaged TV. I welcome them to contact me to work out a solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brad,
It’s unfortunate to hear of your experience with Samsung’s S84D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Ok, but s90 was maybe worth it, dont know.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but after reading about the improved image of s90, i will always wonder if they extra few hundred would of been better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chico,
We appreciate your thoughts on the picture quality of Samsung’s S84D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Worst service ever !!!!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a tv on 12-5-24 that was to be delivered on 12-13 when I get a call on that day saying the “third party delivery” cancelled my order !!!!! A new order wouldn’t be delivered until 12-23 so I cancelled - no one knew what/where was going on !!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Atb007,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While plugging in a S/PDIF cable 2 months after the purchase, the side of the port on the TV broke off. Very thin plastic. Now i can't use the digital audio. Samsung stated that it was impact damage caused by me and has "voided my warranty". I talked to 3 different people to try to get warranty work done, but all with the same result, Hard NO. Buy Samsung at your own risk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JEFFT,
Thanks for sharing your thoughts on this - we'll be sure to pass this along to our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
Not well not ok, for this chunk of change
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its slow to load things even spotify takes a min. Also the cable tv isnt very pretty and i have upgraded cable. Some movies and youtube is cool but idk. I think id send it back if it wasnt so big. Btw i have fiber optic internet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NaplesDude,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
Please keep in mind your TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Menu > Settings > All Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Menu > Settings > All Settings > Picture > Picture Mode and choose from Dynamic, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Deliveries are always late or delayed or postponed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have so many complaints on best buy! The worst service we had and are having ever on their products inspite waiting long for deliveries and services.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SowjanyaD,
Please know you are leaving a review and 1-star rating for the S84D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S84D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
but some place elae
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never again buy anything from bestbuy! purchased on store credit card. and first payment they took the full price out of my bank. would do nothing for 60 to 90 days to process partial refund of amount TAKEN! instead of 12 months no interest delivered Dec 19th and took it out of my bank on January 6th. so no financing for 12 months! yes Best Buy has lost a customer for life. i am sure other Big box stores would been a better choice
No, I would not recommend this to a friendBrand response from Samsung
Posted .DennisR,
Please know you are leaving a review and 1-star rating for the S84D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S84D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not a good picture.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy was great about taking mine back. The s84d picture is not good. The color is gray, and movement pixiliates. The s90d is $200 more and WAY better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RickA,
We appreciate you sharing your experience with Samsung’s S84D and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung S90D TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
My TV doesn't work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 77 inch Samsung TV picture just went out after less than 4 months since purchase. Flickered on and off for a week or so, now, no picture. INCREDIBLE
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged upon arrival-very disappointing. Had to get another TV as this one was out of stock.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reviews2,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Flickers constantly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv flickers constantly. There is something majorly wrong with it. I have been calling about it but there is no fix yet. Now I am waiting for someone to contact me to repair it. I just processed on 2/2/2025 and the tv doesn’t work. I called about it just after 2 weeks. This should be refunded.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anna,
We appreciate you sharing the details of your screen issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Amazing Picture
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely loving this Samsung TV. I did not realize how large it was. I had to get a different stand to put it on. I do like the fact that the stand or feet are in the middle, instead of on the ends. It made finding the right stand easier. I considered mounting it, but decided to go with the stand. The initial setup was easy. I have a Samsung phone, so that made it even better. I already had a Samsung sound bar, so syncing everything together was pretty simple. It took about 30 minutes for me to get everything set up and connected. Now for the picture quality. The picture is amazing. I feel like I can reach out and touch everything on the screen. The colors are very vibrant and crisp. I am very pleased with the picture quality. Watching movies on the screen is amazing. I am in love with this screen. I have another Samsung TV, but this TV’s screen is much better, far superior. I haven’t hooked up the PlayStation to this TV yet, to see how games look on it, but I am sure that will be awesome. Adding all of my streaming services was effortless. It is very easy to navigate this smart TV. I’m still playing with it, and learning all of the features. The sound is great, I added a soundbar for sound effects for my movies, but it was not a necessity. The sound quality is very good without it. The TV is heavy, but not too bad. The packaging made it seem heavier than it actually was. It was a little cumbersome to get out the box. It took 2 of us to get it out of the box, put feet on, and put on the stand. Overall, I am very pleased with this TV. It has amazing color and sound. It is very nice. I highly recommend this TV. Great job Samsung!!!
I would recommend this to a friend No wonder it’s cheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this tv a few weeks ago and the software sucks. It’s slow compared to my Sony, you can’t download many apps and apps crash and freeze. My 7 year old Sony is better than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LorenaM,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Damaged screen upon receipt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV and when we set up the tv, screen showed vertical lines on the image, awful picture quality. Waiting on replacement product, hoping new tv does not have the same issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Christopher,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Never worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv Chad black screen and never worked. 3 weeks later waiting on Samsung to help replace since Best Buy will not take a return and replace it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brent,
It’s unfortunate to hear of your experience with Samsung’s S84D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Still waiting.......
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installers have cancelled on me 4 times so far.
No, I would not recommend this to a friendAwful experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please stop sending me these. It’s been 3 weeks and i still do not have a TV. Until Janice took over my case it has been the worst service I’ve ever had. Will never use Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicholasJ,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Poor picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dull and not bright. Returned it for S90D. Way overpriced for the poor picture quality. Price should be half of what they charge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobynS,
We appreciate you sharing your experience with Samsung’s S84D and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung S90D TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Broken legs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken legs out box was confused set up redelivery never showed up entire team dropped ball
I would recommend this to a friendBrand response from Samsung
Posted .BrettK,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsun tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv did not Wien. We had to drive 90 back to the store the next day for a different tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .YvonneG,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist