Customer Ratings & Reviews

The telebision is awesome. Excellent color and definition. We had issues with the install: 3 rescheduled appointments which threw our college football - tv initiation party out the window.

Its amazing having such a tv with all the originality of the pictures and quality that it provides you to watch

Amazing Tv... I would go back and purchase more items.

We love the Samsung 77" TV! It has an amazing picture!

Great TV. Looks Good, great image and brightness, easy to use.

The total member is the way to go !!! i recieved in the last year, i got $560.00 in credits, for a price match, and you get 60 days to match !!! Also trying to reach them by phone was simple and quick. NO AI computer service annoyance, tying you up, and no way able to help you with your issues, which is so time consuming and you need to figure how to get around it !!

Was a great tv, till it went out and does not turn on.

Great tv highly recommend it to anybody specially in the 77 inch cannot beat the price point and the quality comparing to other price comparable brands

Picture quality is superb. The user interface is the reason I stayed with Samsung, very easy setup and get used to. Sound is surprisingly great even when mounted close to a wall

This is the best 77in OLED for the price. Sure it does not have Dolby vision, but HDR10+ is just as good and it's open source not like Dolby vision where they force manufacturers to pay them.

Phenomenal tv at a great price versus the competition. Qd-oled with plenty of features including 144hz gaming with VRR. Excellent picture for watching SDR AND HDR CONTENT.

great picture color is wonderful so happy with size

The receiver does everything that I need it to do, I like it since after it was set up by the installation technicians I do not need to make adjustments.

Best OLED picture quality with peak brightness on HDR content unmatched Basically best of QD and OLED technology

This in no way reflects poorly on Best Buy. This is purely a SAMSUNG problem. The 77” Samsung S90D was a fantastic television until it died after 2 months (stopped powering on). Since it died on 12/15/24 Samsung Warranty Service has been TERRIBLE. 1. It took 14 days from the date I reported the issue for Samsung to determine that there are no authorized repair agents in my area (60 miles from Indianapolis, IN). No one reached out to tell me this. I had to contact them again on my own after 7 days and then again at 14 days to get this information. 2. I was then told I would be contacted within 48 hours to discuss other options. I waited 3 days and then contacted Samsung again myself. 3. Here is the resolution that was reached as of 01/03/25: In 7-10 days I will be contacted by a trucking company to schedule a date to come pick up the dead set (I have no way to contact the company on my own, so hopefully I will actually be contacted) After the set is picked up, I will be given a receipt that I’m to take photo of and text to Samsung to prove that the damaged set has actually been picked up. After I upload the photo, I will be contacted (hopefully) by Samsung within 3-5 days and give a code to enter on the Samsung website to purchase a new tv as a replacement. Assuming the replacement is actually in stock, it will be shipped and delivered to my home in 5-7 days. By the time this process is completed, it appears I will be without a replacement for my $2500 set for approximately 2 months which is the amount of time I had it before it died. In 2025, when many companies are able to provide warranty service including replacement within a matter of a few days, this amount of time is ridiculous. Of course, if I wanted to buy a new TV directly from Samsung, it would be in my home within 3-4 days. They’re happy to provide rapid service on new products, but it will take well over a month to replace a TV that’s a lemon since they already have my money. I’m not going to do this, because I don’t believe in cheating the system, but it’s very tempting to order a new tv directly from Samsung and then return it within the allowed 15 day return window. At least I would have a tv in my living room to watch while I’m waiting on the replacement. I’m not upset with the fact the tv failed. These things happen, but as I said Samsung Customer Service is TERRIBLE.

The product is excellent just like what was advertised

nice product enjoy watching the television. How are you?.

However, once I could get a repair team scheduled, they replaced the power assembly and everything has worked well since.

This tv has to be one of the best out there. The clarity is unbelievable.

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