Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10436248
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
LG for the Win
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV so far! The Geek Squad installation crew were exceptional.
I would recommend this to a friend- Pros mentioned:Picture quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv at a decent price having in mind the huge screen size.
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I have owned. Picture quality is sublime and sound pretty good too.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and great service from Best Buy. Thank you
I would recommend this to a friend - Pros mentioned:Picture quality
Broke after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great. reflections were higher than I wanted. Lack of function on remote was easy to fix with a second remote (less than $10). The bad review is because 3 weeks after purchase it died. TV would be 5 star a huge improvement over my sony that died, but a new tv dying this fast is not acceptable. best buy will replace, so hoping second time is a charm.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdwardJ,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Reliability
Great picture for only one month
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with the TV for the first month. Great picture. However, after one month it would not turn on. Fortunately, Best Buy will be exchanging it with a new one. Hopefully that one will work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RaymondB,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Went Out - Geek Squad hasn't helped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out just after a year but I assumed no big deal I have Geek Squad, wrong! I’ve had one of the worst customer service experiences ever with Geek Squad. It has now been a full month and my TV is still not repaired. It took two weeks just to get a technician out, and all they did was confirm the obvious — the TV had no power. That technician promised I’d be updated and scheduled for a repair the following week. A return appointment was set for 9/30, but it was canceled without anyone telling me. When I called on 9/29 to confirm, I was hung up on when I questioned the delays. When I called back, another rep flat-out lied to me and said the appointment was still confirmed. Of course, no one showed up. Now they’ve rescheduled me again for 10/7, meaning I’ll be waiting a full month with no working TV. The website provides wrong information, the call center is unhelpful (and in my case rude), and no one at Geek Squad seems to care about communicating with customers. I paid for this service expecting reliability and professionalism, but instead I’ve gotten lies, no-shows, and wasted time. If you value your time and sanity, don’t rely on Geek Squad for repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Our New TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 77" Class S90D Series OLED 4K tv is super sweet! We went from a 55" to the 77" and it feels like it's an 85"! So very, very glad we made this purchase!!!!
I would recommend this to a friend- Pros mentioned:Picture quality
77 inch tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best choice I ever made love my samsung tv planing to buy another one for my son
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it very very much. Very good picture like everything about it so far
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 77"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a beautiful picture. We had trouble with a glare on our old TV, but not with this one.
I would recommend this to a friend - Pros mentioned:Picture quality
Perfect for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome. Amazing pic and the size is great for my room.
I would recommend this to a friend Samsung 77inch OLED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent products. Amazing quality and picture looks crystal clear.
I would recommend this to a friend- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and colors..Vivid hdr and highlights
I would recommend this to a friend - Pros mentioned:Picture quality
awesome tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good imagen, picture quantity great awesome tv
I would recommend this to a friend - Pros mentioned:Picture quality
Oled
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv im very happy with the service and i always buy at best buy
I would recommend this to a friend Perfection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. Great graphics, easy to use, love the remote
I would recommend this to a friend- Pros mentioned:Picture quality
New tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great delivery team. I would recommend this tv.
I would recommend this to a friend Courteous Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish, McKay did a professional and friendly job of giving the best advice and knowledge on my new tv and surge protector! Very much appreciated!
I would recommend this to a friend- Pros mentioned:Picture quality
Senior owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, very bright and clear picture. Excellent sound
I would recommend this to a friend