Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10436248
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV purchase. Provides a clean and crisp viewing anytime of the day.
I would recommend this to a friend - Pros mentioned:Picture quality
Best TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a great purchase. I am sold on Samsung!!
I would recommend this to a friend Smokin Deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t complain. Got a Smokin deal on the TV and it’s looks great. Sound quality is not bad but this really is just a screen. Get a sound bar for quality.
I would recommend this to a friend- Pros mentioned:Picture quality
77 inch Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking and love 4k looks awesome and would buy again
I would recommend this to a friend - Cons mentioned:Power supply
The power supply of this model of TV breaks often.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.his TV broke after 37 days of using it. Doing some research, it seems this model has a problem with the power supply breaking constantly. DO NOT BUY THIS TV! Also, warning before buying from Best Buy, if they sell you an item that dies after 14 days of purchase, they won't take it back. Oh, unless you gave them more money before the purchase. Terrible business practice. They would rather have unhappy customers that will never come back then satisfied customers who will repeat their business. I've bought a few TVs from Best Buy over the last decade, but no more. Not a good experience with Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MattJ,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. We buy all of our tvs here. They have such a good deal and great products.
I would recommend this to a friend- Cons mentioned:Reliability
Bewear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv less then two months ago, woke up this morning to find out the TV won't turn on. No stand by light or anything. Pretty sure the power board is fried, either way, 2 months in on a 2400 tv! Should not be happening...very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristopherB,
We’re sorry to hear about the issues you’re experiencing with your Samsung S90D TV. Please allow us the chance to help by arranging a service appointment to resolve the power issues you're encountering.
At your earliest convenience, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Specialist
- Pros mentioned:Picture quality
GREAT
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing tv. great quality. recommend buying with soundbar!
I would recommend this to a friend - Pros mentioned:Picture quality
GREAT TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT TV. CLEAR. PERFECT SIZE FOR BIG ROOM. THANK YOU
I would recommend this to a friend 2 day life span
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 days then just stopped. Didn’t trip a circuit breaker. Verified wall outlet worked. Tried charging remote and using manual button on television, but the red light that indicates power supply to the tv wouldn’t even turn on. Tried another wall outlet for good measure. Checked cable connection points for arcing or signs of bad fit. Nothing helped. Had to return the TV and replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Reliability
This TV will stop working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 77” variant of this TV has a widespread issue with the PSU. After weeks or months of use, it will shut off and not turn back on without having it serviced. Samsung support is abysmal. Between this and my fridge, calling Samsung Care has become part of my daily routine. Always good for a laugh.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JPut,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
S90D Series OLED 4K UHD Smart Tizen TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality. Easy installation. Worth the money.
I would recommend this to a friend - Pros mentioned:Contrast
Great choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anazing tv with a great picture. Amazing contrast.
I would recommend this to a friend TV and sound bar installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad that installed everything was very informative and super helpful with helping me understand everything!
I would recommend this to a friendBest Buy delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery went without a hitch! I received a call from the driver (Christian) that he was about 30 minutes out. The delivery was on time, and Christian was very polite, professional, and helpful! Thank you Christian!
I would recommend this to a friendBad business reputation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and fully paid for this tv and they promised to deliver the tv to my house and on the day that i supposed to get the tv deliver they canceled it at the last minute without any explanation. This is the very first time that i had this bad experience with a big name store like bestbuy. This is not how they honor customer business!
No, I would not recommend this to a friendBest purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it i recomend it the price is worth it looks really nice on my wall
I would recommend this to a friendAnother gem from Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing compares to Samsungs TV’s! Our last one surpassed newer models for past 15 years plus
I would recommend this to a friendGreat TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a best buy open box excellent one. Was completely like new and working perfectly fine! And as for the TV nothing beats a OLED screen capable of handling 120 Hz.
I would recommend this to a friendgreat job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sales associate. He was extremely helpful and offered his expertise on the type of tv she wanted. It's always nice to shop at Best Buy and have the Geek Squad for help.
I would recommend this to a friend