Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10436248
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
TV stopped working after 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months from the day the TV was delivered this brand-new TV won't turn on. Did all the poor shooting and still will not turn on. Called customer service Best Buy and was forwarded to Samsung. I called to talk to someone and still had to fill out the information on my phone to set up an appointment for a tech to come find out why the TV is now working. Will have to wait 3 days for a tech to come out and fix the TV. Not loving this TV like I thought I would. It was great until it stopped turning on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieB,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Wont power on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was less than 3 weeks old and will no longer power on. Disappointing to see this issue. I'm not the only person dealing with this problem. If you buy this TV, I want you to know that you run the risk of it breaking, just be prepared for Samsung to have to send a tech to replace parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Geek Squad install oh 77" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3-person Squad called prior to their arrival well within the installation window. Had heavy-duty shoe covers. Explained the procedure &took the packaging when they left. Good job
I would recommend this to a friend- Pros mentioned:Picture quality
Will Fail within a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has excellent picture but has died within a year. Seems to be a constant problem where it will fail to bring in any power. Don't know why I let the sales guy talk me into this when I knew I should have stuck with LG. Not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeL,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Reliability
Not happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of issue free usage TV would not power on. Samsung services was a disappointment, first scheduled repair visit, after waiting 6 days, was cancelled because part had not come in. Very disappointing experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ecosby,
It’s unfortunate to hear of the issues you’re experiencing with your S90D TV, and we greatly appreciate your patience while waiting for parts to arrive for your service appointment.
Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV. Our salesman was very professional and knew what he was talking about. He was outstanding.
I would recommend this to a friend- Cons mentioned:Reliability
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv won’t turn on after 4 months of use. Apparently an extremely common problem with this series. Have to schedule Samsung to come out which takes weeks. Stay clear of this one. Loyal to Samsung but this tv is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamN,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nola2025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Love our new tv. Easy to set up.
I would recommend this to a friend- Cons mentioned:Reliability
Won’t power on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase wouldn’t turn on. Told it was out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BethB,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Died at 2 weeks old.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so Merry Christmas. Use to be a life long Samsung fan, but not anymore. I usually always purched premium Samsung products, and same with this TV. Bought on 1 December 2024, arrived 7 December, and stopped working 26 December. I should have read the reviews and saw all the issues with failures shortly after people purchased. Never thought I needed to do it for Samsungs premium items. Don't get this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SciFiOfficer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Broken tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv about 4 month ago and barely used it and now the tv won't turn on and best buy is not doing anything about it. They keep saying " you should of bought ghe extended warranty with it" Don't buy it form best buy. It's not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .MahmudH,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing. The Best Buy rep was ver knowledgeable and helped me find the right TV for me. He explained the differences between each TV.
I would recommend this to a friendbetter than great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT !! didnt know i was in the dark all those years
I would recommend this to a friend- Cons mentioned:Reliability
Samsung has lost its quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it stopped working all together. It took samsung customer service another 8 weeks to get a replacement out to me and refused to do money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandonH,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Killer tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv I've ever had period! It's outstanding with PS5 pro! This is the max size with the panel. Once you lose the panel, you lose clarity
I would recommend this to a friendLove my new tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is amazing compared to my 8 year old vizio tv. I have mostly samsung products and its great how they all work together.
I would recommend this to a friend- Pros mentioned:Picture quality
BUY SOMETHING ELSE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months in and it's dead. Won't power on. Tried replacing the power cord, changing outlets, and NOTHING. Very disappointed in the quality of this TV. Picture quality is decent, sounds horrible from the built in speakers, so make sure to get a sound bar. Avoid at all costs or atleast get an extended warranty. I missed the return window by 2 weeks and now have to wait over a week for Samsung to send someone out to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DerrickN,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleasant and helpful. Went above and beyond expected service
I would recommend this to a friendmr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The work men did a good job, called before they arrived, worked was great, professionally excellent.
I would recommend this to a friendBest TV in its Class and Price?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently still reviewing this tv and will be back for a full review after 6 months.
I would recommend this to a friend