Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10436248
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Stopped Working After 3 Weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 3 weeks. No power LED and will not turn on. Beautiful picture and colors when it worked. Fortunately Samsungs customer service has been helpful so far since it’s past the refund/exchange policy for Best Buy. Just be wary that Best Buy will not price match after the 15 day refund/return policy if the price drops which is what happened to me. May want to purchase from a retailer that has a friendlier return/exchange policy. Will update after Samsung gets back to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenD,
I'm very sorry that your S90D TV stopped working three weeks after purchase but I am glad that Samsung Customer Service has been able to assist you with repair or replacement.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Do not buy. Zero stars.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the last Samsung product I will ever buy. I bought this TV around Christmas time and it lasted about a week or two before I got a black screen of death. I returned it to Best Buy and they gave me a new one as an even swap. After six months, it would not power on. When I opened a service request to get it fixed, it took 10 days for the repair man to come by and he brought the wrong parts. That kicked me back to square one. I tried to get them to let me speak with a supervisor to inquire about expediting the parts so I didn’t have to go through a whole new 10 day process waiting on parts. Finally, a supervisor called back the following week! Samsung truly does not care about their customers, and God help you if you ever have to deal with their customer service. They should be ashamed of themselves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobW,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung s90d
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy service was excellent. Samsung TV is spectacular. Highly recommend.
I would recommend this to a friendSamsung to oled 77”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Exelent resolution! Exeletn price! Exelent purshase
I would recommend this to a friendPhenomenal Color!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic TV with very bright colors that can be seen everywhere in the room!!
I would recommend this to a friendLoving it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing in the living room! Todd did amazing job helping me out!
I would recommend this to a friendWont turn on, Power issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung TV about 11 months ago, and it suddenly stopped working. The red standby light is off, and it won’t turn on at all—it seems to be a power issue. It’s still under warranty, and a Samsung technician is scheduled to check it this week, but it’s disappointing that such an expensive TV failed so soon. After looking online, I noticed many customers reporting the same power board problem. Hopefully Samsung resolves this quickly, but it’s frustrating to deal with after less than a year of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FernandoC,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
OLED TV for the holidays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pressure knowledgeable sales team. And better than layaway with Best Buy special financing:) No need to wait!
I would recommend this to a friend- Cons mentioned:Reliability
Samsung TV from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have generally had good luck with Samsung but we purchased this one in NOV and within 1 month of installation it completely died. Took Best Buy/Geek Squad another month to come to take a look at it and confirm. Then they finally came back in FEB with a replacement but it was severely damaged out of the box so they had to take it back. Still waiting for a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnG,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Reliability
Get the more expensive TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have now had 2 of these TVs die, one in 6 weeks, one in 2 months. Now if you google it the S90D series has a known “early power failure”. Wish I would’ve known sooner
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boymama1107,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV dead after 17 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy! Bought this to watch while recovering from an upcoming shoulder surgery. TV died 17 days after purchase. Best Buy will only take returns after 15 days so I had to deal directly with Samsung. Been waiting for over 2 weeks for parts to be shipped to local repair tech. Had surgery and now I will have to pay someone to reinstall on wall once it is fixed. Horrible customer service from Best Buy. Can't talk to anyone at local store on the phone. Next time I'll buy from Amazon. Customer service is much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulK,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful TV. I really like the new Samsung remote. It charges with USB-C cord, and has solar charging.
I would recommend this to a friendSamsung 77" OLED
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung 77" TV customer service was great!!
I would recommend this to a friend- Pros mentioned:Picture quality
TV died after 50 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV right before the Super Bowl. I was very happy and pleased with the fantastic image quality, but suddenly, the TV died; it wouldn't turn back on. Now, after reading more reviews, I realize that this problem happens very often with Samsung TVs; I plan to return it tomorrow and I will look at Sony or LG options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Juan,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Early Power Problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase angain! After 6 months TV refused to turn on. Appears this is a now widely known Samsung manufacturing problem. Like the TV itself WHEN it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JennyO,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Oled tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the clarity and colors of this tv the apps run flawlessly
I would recommend this to a friendSamsung 77 inch Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Michael is a great salesman. It’s the second 77 inch Samsung I have purchased from him.
I would recommend this to a friendThe best TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best TVs I ever bought the best of the best
I would recommend this to a friend- Cons mentioned:Reliability
Don’t buy this one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 months it decided not to power on. Working with Samsung to get it repaired or replaced. The 1 year warranty on an unreliable product is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .cortez3fl,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Basic TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay, basic TV. I'm not too thrilled about it. I guess I was expecting more features and I was wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grace,
Thank you for sharing your thoughts on the S90D TV. If there are any issues you're experiencing, please know we're here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist