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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 951 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 951 reviews
  • Rated 5 out of 5 stars

    OLED is the only way to go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was rated as a best buy in consumers repot and I was in the market for 77" and this Samsung has met my expectations. Color, ease of use, pic quality. Additionally I got a price adjustment with no headache as it went down in cost by $200

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Soap opera effect is horrendous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful while playing video games, BUT not so much while watching tv. There is a motion problem/soap opera effect that is so bad that it makes the tv almost unwatchable!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      KevinM,

      We appreciate your feedback on your S90D TV’s picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings

      - Off: Picture Clarity Settings will always be off
      - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
      - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.

      Should you need further assistance with features or other product usage, please reach out to Samsung Support. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Beiatiful color

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am happy i purchased thjs tv. I have had every brand oled on the market. Samsung ranks really high with its brightness and color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 95 series is the clearest, the sharpest, and the most enjoyable television I have ever owned. The only downfall is the small remote which is not ergonomically designed well for a man with large hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung is the best out there!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 77" OLED TV is an outstanding choice for anyone looking to elevate their home entertainment experience. With its stunning OLED display, you can expect rich colors, deep blacks, and exceptional contrast that brings every scene to life. The 77" screen size is perfect for creating a true cinematic experience at home, and the TV's sleek design ensures it looks great in any room. Its smart features, including intuitive navigation and compatibility with a wide range of apps, make it a breeze to use. Overall, it’s a premium option that delivers both in performance and design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far so Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little scared purchasing this TV seeing all the negative reviews and seeing all the problems people have had with this model TV. But I’ve had this TV for 10 months now and I could be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture, sharp colors and contrast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace a 75" that was about 10 years old and starting to have picture problems. Really love the picture quality of this OLED TV. The one we replaced was also 4k and UHD, but the OLED on this is really amazing. Some others mentioned issues with the speakers. We have not had any issues with them. The sound is really good. Like others have said, the little remotes take a little getting used to, but they are doable. And you can use your phone app instead, if you want to. Overall, I would recommend this TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with fantastic picture. Started with the S95D but we had to replace it because of a bad pixel, and took the opportunity to reconsider the price difference and get this S90D instead. Replacement was very easy thanks to FANTASTIC customer service from the Best Buy team at Silverdale WA, especially Kristoffer, who was simply outstanding. We like it this one much better than than the S95D. The lack of the antireflective screen is not an issue, even in our very bright room, and this S90D has better picture quality, in my opinion. Very happy with this TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love It

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing display and wonderful quality. I love how I can switch from watching TV to then playing video games and the system recognizes the switch. Once it does it goes into Game mode with many different features to increase enjoyment of the game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung S90d

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung S90D is a great product. With vivid colors, excellent brightness, and clarity from all angles, it's an enjoyment to watch for hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has amazing color and depth. Sleek design and simple controls on the remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for bright room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would be 5 stars but the first one was damaged and it had to be sent back. The new one came and installed and is great. Did a lot of research to find a 4k tv that would work well in our bright daytime living room. This fits the bill.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped Turning On after 2 Months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was loving this television purchase until it would no longer turn on after only 2 months of owning it. I followed the common troubleshooting steps online and suggested by Samsung customer support with no luck. The power simply would not turn on. Fortunately, it was still under Samsung warranty and they sent a 3rd party to fix it. However, it took 5 days for a technician to come out and repair the TV and I was without it for the first weekend of March Madness. The technician mentioned that this was a common problem with this model of TV and that they have had to fix the same issue many times. They were confident that the new part resolves the power issue moving forward, but it was a very frustrating experience to not be able to turn on my TV after only 2 months of owning it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MusicFan,

      We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.

      Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Almost a bad experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1st tv I brought home unfortunately was a dud. The tv had no picture at all. Best Buy took care of the situation after a few phone calls and sent someone out to replace the tv. I am rating this tv off the quality of it and not the experience with the 1st one I bought. It is an amazing tv, we love watching movies on it and it truly has a great picture. I used rtings.com to find a tv that I liked and this is the tv it lead me to. Also no tv will ever get a 5 star from me on sound, tvs are to slim to get a great sound out of, go ahead and grab a Samsung soundbar and you’ll be set!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Brian,

      It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.

      Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Samsung 77' OLED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is a good value for the sales price. One concern is the volume of sound has a bit of a delay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung OLED 77S90D

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, amazing color! The AI up scaling is far better than previous upscaling.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Picture - Samsung fell short on this one.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung 77" Class S90D OLED less than a year ago, and it already suffered a complete power failure. After researching, I discovered this is a known issue that Samsung was aware of, yet they did nothing to proactively fix or alert customers. For such a premium TV, this kind of failure is unacceptable. The picture quality was excellent while it worked, but reliability and customer care matter just as much—and Samsung fell short.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      GeekRob,

      It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    clear and beautiful but the buttons on the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this tv is just what I needed after having a 33 inch for the past 10 years it was time for a change. I love the color and how crisp it is. If I had to pick on one thing. the buttons on the actual TV are very hard to find. I had to google it and still was having trouble finding it. I still havent found the mic button so that I can use voice on my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Great picture, good sound. Kinda heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung S90D is very clean and smooth I got it calibrated and it’s even more cleaner and smoother it’s also very bright if u have a bright area for the tv. Highly recommended TV

    I would recommend this to a friend