Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10818459
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
just OK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok 2024 product, some app download/installation issues (also read about those on various blog and help sites), service ok, installation guys always in a hurry which is a minus.
I would recommend this to a friendBrand response from Samsung
Posted .DavidB,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Pros mentioned:Picture quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture perfect…easy set up. Packaged very well…..
I would recommend this to a friend - Pros mentioned:Picture quality
Best OLED I’ve had!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a wonderful picture quality for movies and video games!
I would recommend this to a friend - Pros mentioned:Picture quality
Love our tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves her new tv. I think we made a excellent decision.
I would recommend this to a friend Pairs nicely with Samsung soundbar.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t been able to remove the protective plastic from the screen because my kitten enjoys chasing people on the screen.
I would recommend this to a friend- Cons mentioned:Reliability
Samsung has gone from the best to the worst.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now my 3rd Samsung TV that has failed. I started with the Samsung 95D; it went dead after 2 weeks. BB was great and sent me a replacement; it also went dead after 2 weeks. I decided to try the 90D and BB was great and replaced TV #2. 4 weeks later, the 90D went dead. That was strike 3; Sansung...you're out!. After purchasing Samsung TVs for 20 years, I am done with them. Something has seriously changed over there. Once again BB was great with their customer service. I decided to go with the Sony Bravia 8 77" and it will be installed next week. Again, I'm done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelG,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Cons mentioned:Reliability
Disappointed and Done RIP Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in December 2024, by August 2025, it's completely dead. It doesn't turn on, doesn’t respond at all, and even swapping the power cord didn’t help. Just lifeless. Meanwhile, my 2017 Samsung TV still works perfectly. What happened to your quality? This experience has completely changed my perception of the brand. I won't be buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KayStar,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
GREAT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing, great picture, the size is perfect
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I have owned. Picture quality is sublime and sound pretty good too.
I would recommend this to a friend - Pros mentioned:Picture quality
Broke after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great. reflections were higher than I wanted. Lack of function on remote was easy to fix with a second remote (less than $10). The bad review is because 3 weeks after purchase it died. TV would be 5 star a huge improvement over my sony that died, but a new tv dying this fast is not acceptable. best buy will replace, so hoping second time is a charm.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdwardJ,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv at a decent price having in mind the huge screen size.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and great service from Best Buy. Thank you
I would recommend this to a friend - Pros mentioned:Picture quality
77 inch tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best choice I ever made love my samsung tv planing to buy another one for my son
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it very very much. Very good picture like everything about it so far
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 77"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a beautiful picture. We had trouble with a glare on our old TV, but not with this one.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Reliability
Great picture for only one month
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with the TV for the first month. Great picture. However, after one month it would not turn on. Fortunately, Best Buy will be exchanging it with a new one. Hopefully that one will work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RaymondB,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Donated to a Smash Room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sad to write this review. I purchased almost 14 months ago. Two months after purchase the motherboard went out. I had to wait 12 days for technician (not geek squad) but thankfully covered under manufacturer warranty. Now the same problem is happening. Warranty is expired. I decided to chuck this lemon and purchased a Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicoleM,
Thank you for sharing your experience with us. Samsung is dedicated to delivering the highest quality product experience, value, and service. Your feedback will be passed along to our product and customer care teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
- Pros mentioned:Picture quality
Perfect for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome. Amazing pic and the size is great for my room.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and colors..Vivid hdr and highlights
I would recommend this to a friend - Pros mentioned:Picture quality
Oled
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv im very happy with the service and i always buy at best buy
I would recommend this to a friend