Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10818459
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
So Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my purchase! My kids recommended this TV after looking at reviews and specs. Honestly i could not be more pleased! Samsung is always my go to and i am not disappointed. I have had this for 2 months and always amazed by the visual experience.
I would recommend this to a friendgreat job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sales associate. He was extremely helpful and offered his expertise on the type of tv she wanted. It's always nice to shop at Best Buy and have the Geek Squad for help.
I would recommend this to a friendGreat TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a best buy open box excellent one. Was completely like new and working perfectly fine! And as for the TV nothing beats a OLED screen capable of handling 120 Hz.
I would recommend this to a friendThere is a defect with this design / model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve gone through 2 different “77 models and both experienced the same issue of not turning on after a few weeks of use. The Best buy warranty I purchased was a waste since they will only refer you to the manufacturer if any issues come up during the first year of ownership. DO NOT BUY THIS TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reviewer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, BIG TV, only thing I don't like is the remote control without ch #'s. It's hard to learn to navigate especially for older people!
I would recommend this to a friendAnother gem from Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing compares to Samsungs TV’s! Our last one surpassed newer models for past 15 years plus
I would recommend this to a friendBad power board
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We baught this tv and it was amazing, but after a week it died because of the power outage, I got a replacement within a week and after 5 months it died again, this time for no reason, a lot of people online and on reviews state that it is because of the power board and when it first broke the best buy employees told me it was the same issue. It seems the whole issue is just the power board.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best brand I’ve ever owned, with this purchase it makes 4 I now own.
I would recommend this to a friend77"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no comment, well if you insist, sound is a bit of an issue as it seems all flat screen tv's have the sound coming from the back bouncing off a wall. The earlier flat screen tv's had the sound system in the front circling the picture frame.
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not how you see it at the store. Also, it didn’t bring a piece that supposedly should bring.
I would recommend this to a friendBrand response from Samsung
Posted .MaraiL,
Thank you for sharing your thoughts on the picture quality of your S90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad business reputation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and fully paid for this tv and they promised to deliver the tv to my house and on the day that i supposed to get the tv deliver they canceled it at the last minute without any explanation. This is the very first time that i had this bad experience with a big name store like bestbuy. This is not how they honor customer business!
No, I would not recommend this to a friendIf you get one that works then it's amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought had electrical issues that caused it to trip the breaker - within the 2-week window so I returned it to BB and got another - I'm now ~ 3 months in and this one is doing the same thing so it's off to Samsung support which it trying at best. If you get one that works it may be the best TV I've had but if not its a piece of garbage - not up to the usual Samsung quality standards
No, I would not recommend this to a friendBrand response from Samsung
Posted .BigA,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My New Samsung died less than 30 days after setting it up. I spoke with Gina at the store and she was very helpful in getting it exchanged at no cost to me. Thank you for the great customer service!!
I would recommend this to a friendWon’t turn on, do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv quit working after five months. Even with the Best Buy warranty, they won’t look at it until the Samsung warranty is over. Now we have to wait weeks for a service call. This is a know problem that many people have with this model. Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tracy,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Horrible customer service at Best Buy(Cerritos)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but, second week in my wall I lost picture. Very disappointing after paying for it be mounted on the my wall. On top of that tried to return or exchange and I was given a hard time by the Best Buy manager at Cerritos after being told by customer service to take it back for exchange or return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HugoU,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Best TV Image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between this and a second LG OLED C4 for a second tv but went with the Samsung. Glad I did even though the LG is still amazing. I do like the speed of the Samsung OS more than the LG.
I would recommend this to a friendTerrible TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will not turn on 12 months and 3 weeks and Samsung says its out of warranty!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkM,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
TV has died twice, Samsung won’t replace
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV in late October 2024 and it died in early December. No power or standby light. Power board replaced and it worked for about eight weeks and just randomly died again, same symptoms. Now support won’t replace and insists only can do repairs despite warranty saying they *could* replace it except they choose not to given it’s a “gray area” for the warranty wording. I will never recommend Samsung after spending this much on their product and getting this run around on a defective lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThatGeekyDad,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV stopped working after 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months from the day the TV was delivered this brand-new TV won't turn on. Did all the poor shooting and still will not turn on. Called customer service Best Buy and was forwarded to Samsung. I called to talk to someone and still had to fill out the information on my phone to set up an appointment for a tech to come find out why the TV is now working. Will have to wait 3 days for a tech to come out and fix the TV. Not loving this TV like I thought I would. It was great until it stopped turning on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieB,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
my exp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lovely and nice price, it was not expected from my side that with this price such quality
I would recommend this to a friend