Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10818459
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
my exp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lovely and nice price, it was not expected from my side that with this price such quality
I would recommend this to a friendGeek Squad install oh 77" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3-person Squad called prior to their arrival well within the installation window. Had heavy-duty shoe covers. Explained the procedure &took the packaging when they left. Good job
I would recommend this to a friendNot happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of issue free usage TV would not power on. Samsung services was a disappointment, first scheduled repair visit, after waiting 6 days, was cancelled because part had not come in. Very disappointing experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ecosby,
It’s unfortunate to hear of the issues you’re experiencing with your S90D TV, and we greatly appreciate your patience while waiting for parts to arrive for your service appointment.
Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Wont power on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was less than 3 weeks old and will no longer power on. Disappointing to see this issue. I'm not the only person dealing with this problem. If you buy this TV, I want you to know that you run the risk of it breaking, just be prepared for Samsung to have to send a tech to replace parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Will Fail within a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has excellent picture but has died within a year. Seems to be a constant problem where it will fail to bring in any power. Don't know why I let the sales guy talk me into this when I knew I should have stuck with LG. Not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeL,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV. Our salesman was very professional and knew what he was talking about. He was outstanding.
I would recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv won’t turn on after 4 months of use. Apparently an extremely common problem with this series. Have to schedule Samsung to come out which takes weeks. Stay clear of this one. Loyal to Samsung but this tv is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamN,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Died at 2 weeks old.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so Merry Christmas. Use to be a life long Samsung fan, but not anymore. I usually always purched premium Samsung products, and same with this TV. Bought on 1 December 2024, arrived 7 December, and stopped working 26 December. I should have read the reviews and saw all the issues with failures shortly after people purchased. Never thought I needed to do it for Samsungs premium items. Don't get this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SciFiOfficer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nola2025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Love our new tv. Easy to set up.
I would recommend this to a friendBroken tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv about 4 month ago and barely used it and now the tv won't turn on and best buy is not doing anything about it. They keep saying " you should of bought ghe extended warranty with it" Don't buy it form best buy. It's not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .MahmudH,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Killer tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv I've ever had period! It's outstanding with PS5 pro! This is the max size with the panel. Once you lose the panel, you lose clarity
I would recommend this to a friendSamsung has lost its quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it stopped working all together. It took samsung customer service another 8 weeks to get a replacement out to me and refused to do money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandonH,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Won’t power on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase wouldn’t turn on. Told it was out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BethB,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
BUY SOMETHING ELSE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months in and it's dead. Won't power on. Tried replacing the power cord, changing outlets, and NOTHING. Very disappointed in the quality of this TV. Picture quality is decent, sounds horrible from the built in speakers, so make sure to get a sound bar. Avoid at all costs or atleast get an extended warranty. I missed the return window by 2 weeks and now have to wait over a week for Samsung to send someone out to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DerrickN,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Love my new tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is amazing compared to my 8 year old vizio tv. I have mostly samsung products and its great how they all work together.
I would recommend this to a friendStopped Working After 3 Weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 3 weeks. No power LED and will not turn on. Beautiful picture and colors when it worked. Fortunately Samsungs customer service has been helpful so far since it’s past the refund/exchange policy for Best Buy. Just be wary that Best Buy will not price match after the 15 day refund/return policy if the price drops which is what happened to me. May want to purchase from a retailer that has a friendlier return/exchange policy. Will update after Samsung gets back to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenD,
I'm very sorry that your S90D TV stopped working three weeks after purchase but I am glad that Samsung Customer Service has been able to assist you with repair or replacement.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The work men did a good job, called before they arrived, worked was great, professionally excellent.
I would recommend this to a friendService
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleasant and helpful. Went above and beyond expected service
I would recommend this to a friendBad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got item. Customer service is terrible. Cant call store and computer answers phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .JustinM,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Do not buy. Zero stars.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the last Samsung product I will ever buy. I bought this TV around Christmas time and it lasted about a week or two before I got a black screen of death. I returned it to Best Buy and they gave me a new one as an even swap. After six months, it would not power on. When I opened a service request to get it fixed, it took 10 days for the repair man to come by and he brought the wrong parts. That kicked me back to square one. I tried to get them to let me speak with a supervisor to inquire about expediting the parts so I didn’t have to go through a whole new 10 day process waiting on parts. Finally, a supervisor called back the following week! Samsung truly does not care about their customers, and God help you if you ever have to deal with their customer service. They should be ashamed of themselves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobW,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist