Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 10818459
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Horrible tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a brand new tv break on me so fast. I had to get it replaced because it wouldn’t power on after only a month of usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience! All staff was very helpful and nice!
I would recommend this to a friend
Tv wont turn on
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv about a year, one day it just wouldn’t turn on anymore, tried power recycling it and changing outlets and plugs to no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shadey,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
BLACK SCREEN AFTER A FEW MONTHS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust the reviews, the TV is great, the picture is Great, but it will go black screen just in months, you will not use this TV for years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .None,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Greatest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest performance for a tv and great service as well
I would recommend this to a friendTv so bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My New Samsung old 90d died less than month after setting it up. I spoke custom server very helpful in getting it exchanged Thank you for the great customer service!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sobad,
It's unfortunate to hear of your initial experience, but we're glad to hear you were able to exchange your TV with a new unit.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Don’t do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has way too many issues and it’s not worth your time.
No, I would not recommend this to a friendGreat tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv, but our room was too small for it, according to my wife…
I would recommend this to a friendDead after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV decided to due after 6 months and wint power on. Ive been sealing with samsung for weeks and still left with a 3000 dollar brick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Floridaman,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
NOT A GOOD TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has stopped working multiple times and I feel like I get zero help. Do not buy this TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Dead in less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at the end of October and lasted until the first week of December. Called Samsung and they are sending out a repair company 5 days from now, and if it has to be replaced we have to wait even longer! How much do you need to spend for good customer service and a fast replacement?!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Warren,
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung not prime video friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy a Samsung TV if you’re planning on watching a lot of prime video movies or series. Takes forever load buffers all the time eventually freezes up with an error message. If you don’t watch prime video then it’s an excellent TV great picture and sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
Thank you for sharing your experience with the Prime Video app. If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec. 1. Delivery was Dec. 19 ,2024. Quit working Jan. 13. Wish I had sent it back. Best Buy should not have sold a tv with a known problem. I dropped the ball on my research . Jan . 27 2025 is my scheduleed repair day if the parts come in by then.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reality,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best Buy, The Best Place to Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and understanding of what product i was inquiring about.
I would recommend this to a friendUnhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked for 3 days before the power supply fried. It tripped the surge suppressor I had it plugged into. It also cost me an additional $250 to have Best Buy come out and R&R this TV. They should have back charged Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidH,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Delivery delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was probably great. However, my initial delivery and setup was scheduled 3-weeks from the purchase date. I received notice 2-weeks into the waiting time notifying me that my delivery would be delayed by another 3-4 weeks. Cancelled my order and went with a different supplier, and have a better TV, for cheaper, installed within 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user490343,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Replaced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV until it died a week in. But Best Buy replaced it, no questions asked! Probably a fluke.
I would recommend this to a friendBrand response from Samsung
Posted .Human688,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
happy with purchase from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchase met expectations. Delivered notifications were very helpful
I would recommend this to a friendSamsung 77 inch Oled Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Should have gotten it sooner. OLED is that way to go.
I would recommend this to a friendBad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV two an half months ago and I had to replace it for a new one twice. Now the third one stopped working too. Waiting for best buy to pick it up this Saturday. This time I’m returning it and getting my full credit back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanE,
It’s unfortunate to hear of the issues that have caused you to return your xxx TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist