Customer Ratings & Reviews

I recently purchased a new TV from Best Buy, and the entire experience was smooth and stress-free. The staff was knowledgeable and friendly, helping me compare models and find the perfect size and features for my space and budget. They answered all my questions about smart TV options, picture quality, and warranty plans without being pushy. Checkout was quick, and I appreciated the price match guarantee—it gave me peace of mind knowing I was getting a great deal. Delivery was prompt. Overall, I’m super happy with my purchase and would definitely recommend Best Buy to anyone looking for a new TV!

I was long overdue for a new TV for our family room. It had been a couple of years since I purchased my last Family room television. I have to say it was a great decision to visit Best Buy because I received great customer service and information, and I was able to buy the best TV I have ever owned. The Samsung 77 Class S90D has the best crisp/sharp picture and the coolest features. Since I purchased this TV, our family has been making it family movie nights every weekend. Thank you Best Buy !

The picture is amazing. There’s was an electrical for the first few weeks of using it where the tv would randomly turn off. A tech did come out and fixed the issue eventually. Personally I do not like the layout of the settings.

Loved this TV until it died 14 months after purchase. Best Buy said it was out of the 12 monty warranty which it was but I contacted Samsung and they said I had two more days on the warranty. This model is notorious for power supply failures. Samsung sent out a tech to replace boards. No Joy. Totally dead. Samsung is working with me now to replace or reimburse us. I have 6 other Samsung TVs that have all been great. Swapping over to LG for my next one. Samsung customer service has been excellent.

The Samsung 77” S90 D has an incredible picture. I loved it until last week when went off and won’t turn back on. Best Buy Geek Squad personnel were very helpful and are delivering a replacement next week. I know these things happen but this was incredibly disappointing!

This TV has the best picture of any on the market. Every color is spot on and the deepest blacks makes every scene look amazing. The best advantage is that it looks the same from any angle in the room.

I am only a couple of weeks into owning it, but this is a really nice TV. Great color, deep pitch blacks. Crazy bright screen. And it actually has more features than I was even aware of, including the ability to play cloud gaming via Xbox, Luna, etc, directly on the TV without the need for a game console. Plus it's got Samsung Smart things built in. It's not cheap, but it's a REALLY great tv so far!

Great service from Best Buy and we love our Samsung 77” TV

Beautiful TV. The picture quality is top notch. I noticed agreat difference in dynamic brightness compared to my LG CX OLED. I highly recommend this TV.

Great picture and colors. TV it’s self is great looking and super slim. Dark scenes look amazing! Highly recommend!

Samsung makes a top tier OLED The picture quality and brightness is amazing. I recommend this tv

Excellent tv for movies and gaming. The built in user interface is very easy to use with all the apps able to be downloaded to the tv. Games run fantastic on the TV weather it's a console game or a PC connected. Movies and shoes have great colors and motion is smooth. Combine it with a Samsung soundbar and your all set. Great TV 1 year and no issues.

As a retired Army Veteran, I must say the picture on this 77" is awesome, and the features of this TV is super awesome. The clarity is unmatched. The other day I was watching football and the picture was so clear, I thought the pass was coming to me. This TV is a must get if you uave a Man Cave. I caught my wife in my room watching tv on my 77". Love my TV.

Awesome tv , bright and works great with my samsung products and the set up is so easy!

I wanted to write this review specifically for Sonos users. This TV does have the eARC return. I got this to upgrad my older samsung tv that did not have it, thinking that i would get dolby atmos 7.2.4. I found that this is not entirely correct. If you are using the tv apps you will only get 5.2.4. You have to have a seperate device that is capable of pushing 7.2.4 and set the tv up for pass through. I had to go get an amazon firestick max. I can confirm that the max will produce 7.2.4. There are other devices such as the shield and bluray players. As for the TV. If you are on the fence, go ahead and do it. Its the best looking tv i have seen!

The Samsung 77" series QLED 4k Smart TV has been one the best TV I ever purchased. This TV is everything and more that it was advertised to be, excellent picture, the color is absolutely amazing, and the sound is awesome. If I had to purchase a tv again, I would without any doubt make this purchase again. Every one of my guests has complemented me on this purchase. The comments have been, words of amazement regarding the size, the clarity, the color, and the sound.

Excellent tv out of the box. A little calibrations and now it’s almost perfect. I’m not too crazy about the operating system, it seems to lag a bit, but the picture quality and bold colors more than make up for it. A little pricey especially for a mid tier tv but I did get it on sale during prime day… still expensive though with the sale smh. No regrets love my Samsung 77 S90D

Perfect product for my home, it is a grace to watch whatever you want. The tv has built it adjustable light balancing and controls itself. Color pictures amazing

Outstanding picture quality. I feel like I am at the sporting event, the colors are vivid and picture quality outstanding..

I’ve had this Samsung S90D 77” TV for over a month now. I do not use the onboard sound system, instead feeding everything into my stereo; so all I can review is the image quality, which is stellar. While the image varies from TV (where some commercials are better imaged than the programs they support!) to BluRay discs, all of them are very fine. I found I could adjust the image quality to be as subtle or intense as I wish. The installers from BestBuy were friendly and efficient. They were very professional and did an excellent job.