Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 12663927
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, noting its clean, colorful, and bright display. However, some customers have experienced issues with the product's durability, with reports of it failing to turn on.
This summary was generated by AI based on customer reviews.
Samsung has gone from the best to the worst.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now my 3rd Samsung TV that has failed. I started with the Samsung 95D; it went dead after 2 weeks. BB was great and sent me a replacement; it also went dead after 2 weeks. I decided to try the 90D and BB was great and replaced TV #2. 4 weeks later, the 90D went dead. That was strike 3; Sansung...you're out!. After purchasing Samsung TVs for 20 years, I am done with them. Something has seriously changed over there. Once again BB was great with their customer service. I decided to go with the Sony Bravia 8 77" and it will be installed next week. Again, I'm done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelG,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were hesitant to buy as thought might be too big. It's good size and has an incredible definition! We are very happy with purchase.
I would recommend this to a friend- Pros mentioned:Picture quality
Perfect for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome. Amazing pic and the size is great for my room.
I would recommend this to a friend - Pros mentioned:Picture quality
Oled
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv im very happy with the service and i always buy at best buy
I would recommend this to a friend - Pros mentioned:Picture quality
Won't Last
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Picture but tv has an issue with turning off and never turning back on. Its a known issue. Purchased from Best Buy & TV went out in 2wks. Best Buy replaced & recommended that I get GeekSquad Warranty. Only to have the TV go out again but b/c it was after 6m. GeekSquad said I have to deal with Samsung first now. DON'T WASTE YOUR MONEY. Horrible Experience Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChrisC,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and colors..Vivid hdr and highlights
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture for only one month
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with the TV for the first month. Great picture. However, after one month it would not turn on. Fortunately, Best Buy will be exchanging it with a new one. Hopefully that one will work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RaymondB,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Perfection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. Great graphics, easy to use, love the remote
I would recommend this to a friend- Pros mentioned:Picture quality
Senior owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, very bright and clear picture. Excellent sound
I would recommend this to a friend - Pros mentioned:Picture quality
awesome tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good imagen, picture quantity great awesome tv
I would recommend this to a friend - Pros mentioned:Picture quality
New tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great delivery team. I would recommend this tv.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 77" OLED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV replaced our 15 year old vizeo. Picture quality is amazing!
I would recommend this to a friend - Pros mentioned:Picture quality
TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service and great deal and I will buy again.
I would recommend this to a friend - Pros mentioned:Picture quality
Best TV ever!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an amazing TV, the picture is so clear it looks like real life. I highly recommend this TV
I would recommend this to a friend - Pros mentioned:Picture quality
OLED Samsung 77” is amazing!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Sony for many years. Time to upgrade. The Samsung is amazing.
I would recommend this to a friend Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great help in the store salesman was very helpful and geek squad did an awesome job installing and explaining the tv
I would recommend this to a friend- Pros mentioned:Picture quality
Amazing Tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for under 2k! Best 77inch for that kind of money
I would recommend this to a friend Defective Power Supply - Do Not Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this tv. It has a defective power supply board. Smasung refuses to fix. Mine went out 15 days aftercthe warranty expired. Samaunf service will cancel service requests if outside of warranty. Best buy charges $125 for diagnosing wven if the problem is known. They charge dor seevice labor and parts on top of that. They refuse to warranty the power supply because of known problems. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AntM,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Pros mentioned:Picture quality
Wont turn on… dead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv picture but a month in a the tv is dead. No power. Cannot turn it on. Its as if something inside died… very fristrated having paid $2500 for this tv! I exoect much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .mjtebb,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and great streaming performance. Love that it works with Alexa.
I would recommend this to a friend