Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 12663927
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, noting its clean, colorful, and bright display. However, some customers have experienced issues with the product's durability, with reports of it failing to turn on.
This summary was generated by AI based on customer reviews.
Courteous Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish, McKay did a professional and friendly job of giving the best advice and knowledge on my new tv and surge protector! Very much appreciated!
I would recommend this to a friendThe power supply of this model of TV breaks often.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.his TV broke after 37 days of using it. Doing some research, it seems this model has a problem with the power supply breaking constantly. DO NOT BUY THIS TV! Also, warning before buying from Best Buy, if they sell you an item that dies after 14 days of purchase, they won't take it back. Oh, unless you gave them more money before the purchase. Terrible business practice. They would rather have unhappy customers that will never come back then satisfied customers who will repeat their business. I've bought a few TVs from Best Buy over the last decade, but no more. Not a good experience with Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MattJ,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Television died after 4 months and minimal use
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 4 months and probably only about 30 hours of actual watching time the television completely died. The tv short circuted, tripped our breaker box, we had to hire an electrician to fix it. The television wont turn on now, everything else connected to the same breaker is fine. After doing some research these tv’s are known for this issue, were under warranty so someone is coming to fix it but now we will have a refurbished product, its unacceptable to charge this much for a tv and have it die in less than 6 months and practically no screen time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Martinczer,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
78 inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff and knowledgeable. The installation went flawless and the tech explained the procedure and how to use the 77 inch tv. Highly recommend getting the product installed
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung 77 inch s90d
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality for a best price. All angles with better picture quality
I would recommend this to a friend Amazing... Until It Wouldn't Turn On
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has amazing features and loved how bright and vibrant it was. Unfortunately after owning it for 7 months, it suddenly stopped turning on and now waiting in limbo for a Samsung's repair service to repair it. I have also read on multiple sites that this is a common issue for this particular model and size. I would avoid this tv if you want a high quality tv that will actually last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, BIG TV, only thing I don't like is the remote control without ch #'s. It's hard to learn to navigate especially for older people!
I would recommend this to a friendSo Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my purchase! My kids recommended this TV after looking at reviews and specs. Honestly i could not be more pleased! Samsung is always my go to and i am not disappointed. I have had this for 2 months and always amazed by the visual experience.
I would recommend this to a friendSmokin Deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t complain. Got a Smokin deal on the TV and it’s looks great. Sound quality is not bad but this really is just a screen. Get a sound bar for quality.
I would recommend this to a friendThis TV will stop working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 77” variant of this TV has a widespread issue with the PSU. After weeks or months of use, it will shut off and not turn back on without having it serviced. Samsung support is abysmal. Between this and my fridge, calling Samsung Care has become part of my daily routine. Always good for a laugh.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JPut,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
great job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sales associate. He was extremely helpful and offered his expertise on the type of tv she wanted. It's always nice to shop at Best Buy and have the Geek Squad for help.
I would recommend this to a friendGreat TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a best buy open box excellent one. Was completely like new and working perfectly fine! And as for the TV nothing beats a OLED screen capable of handling 120 Hz.
I would recommend this to a friendGreat Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My New Samsung died less than 30 days after setting it up. I spoke with Gina at the store and she was very helpful in getting it exchanged at no cost to me. Thank you for the great customer service!!
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not how you see it at the store. Also, it didn’t bring a piece that supposedly should bring.
I would recommend this to a friendBrand response from Samsung
Posted .MaraiL,
Thank you for sharing your thoughts on the picture quality of your S90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bad power board
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We baught this tv and it was amazing, but after a week it died because of the power outage, I got a replacement within a week and after 5 months it died again, this time for no reason, a lot of people online and on reviews state that it is because of the power board and when it first broke the best buy employees told me it was the same issue. It seems the whole issue is just the power board.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
There is a defect with this design / model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve gone through 2 different “77 models and both experienced the same issue of not turning on after a few weeks of use. The Best buy warranty I purchased was a waste since they will only refer you to the manufacturer if any issues come up during the first year of ownership. DO NOT BUY THIS TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reviewer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
77"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no comment, well if you insist, sound is a bit of an issue as it seems all flat screen tv's have the sound coming from the back bouncing off a wall. The earlier flat screen tv's had the sound system in the front circling the picture frame.
I would recommend this to a friendTV and sound bar installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad that installed everything was very informative and super helpful with helping me understand everything!
I would recommend this to a friend- Pros mentioned:Picture quality
If you get one that works then it's amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought had electrical issues that caused it to trip the breaker - within the 2-week window so I returned it to BB and got another - I'm now ~ 3 months in and this one is doing the same thing so it's off to Samsung support which it trying at best. If you get one that works it may be the best TV I've had but if not its a piece of garbage - not up to the usual Samsung quality standards
No, I would not recommend this to a friendBrand response from Samsung
Posted .BigA,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Best TV Image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between this and a second LG OLED C4 for a second tv but went with the Samsung. Glad I did even though the LG is still amazing. I do like the speed of the Samsung OS more than the LG.
I would recommend this to a friend