Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 12663927
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, noting its clean, colorful, and bright display. However, some customers have experienced issues with the product's durability, with reports of it failing to turn on.
This summary was generated by AI based on customer reviews.
Samsung 77 inch Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Michael is a great salesman. It’s the second 77 inch Samsung I have purchased from him.
I would recommend this to a friendWon’t power on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase wouldn’t turn on. Told it was out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BethB,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever buy purchase the 77 inch Samsung TV within the month. There was no more power to the TV I paid for the protection plan from Best Buy. They replaced it with the exact same TV now month and a half later same exact problem and now Best Buy protection plan means nothing cause now I have to go through Samsung. Don’t buy this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MicheleM,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Amazing deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazong Quality. Love the glare proof because the only place to put it is in front of windows.
I would recommend this to a friendOled tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the clarity and colors of this tv the apps run flawlessly
I would recommend this to a friendSamsung 77" OLED
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung 77" TV customer service was great!!
I would recommend this to a friendBad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got item. Customer service is terrible. Cant call store and computer answers phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .JustinM,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Sold broken tv on purpose.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better off buying from someone on the street. A random person has more morals and integrity than the employees at Best Buy. They hide behind a corporate logo to act immoral. Best Buy purposely sold me an open box tv in excellent like new condition that they no was not in working order. Obvious return when opened. The previous customer had put an envelope sticker on the back of tv with purchase date of July 2024 written on it. . I bought this tv in April 2025. I bought TV on Best Buy’s website. Drive an hour an half after borrowing a friends truck an hour and a half home to pick up a product that the staff new full well was broken. They didn’t care. Horrible ppl. They knew what they were doing. It’s no longer their problem after they sell it to me. Took a week and a half to return for full refund. Way to waste so many ppls time and money so you can save a couple dollars yourselves. Best Buy is a bankrupt company that finally needs to go away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimothyW,
We appreciate you sharing your experience with Samsung’s S90D TV. As your unit was purchased in open-box condition, we recommend contacting Best Buy directly for support with your purchase.
Once your issue is resolved, please know we’re here to help with setup, features, or any questions you may have. Call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit the ‘Support’ link on our website to connect with a LiveChat agent.
~ Samsung Specialist
Nice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice T.V. Not very impresses with the feet as they do not secure into the tv very well (bad design)
I would recommend this to a friendOrder wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv great. Order was screwed up. Missing tv mount. Had to go in and pick up. Also was missing installing tv. Had to do self.
I would recommend this to a friendBrand response from Samsung
Posted .KateB,
Please know you are leaving a review and 3-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 77
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bright, clear images. Setup was easy. Very happy with this purchase!
I would recommend this to a friendTerrible Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 77 inch tv from Best Buy on Nov 14th, and on Dec 11th started having Problems !! Notified Best Buy in person, but they did Nothing !! but screw up my replacement order.. The tv “ Died” on Dec 19th, and Notified them Again of the Problem.. Well.. it’s Dec 31st !!!!! and Still No Replacement !!!!!!! I have been a Best Buy Customer for years, but I’m Truly Disappointed in your Customer Support
No, I would not recommend this to a friendBrand response from Samsung
Posted .DennisSmith,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Early Power Problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase angain! After 6 months TV refused to turn on. Appears this is a now widely known Samsung manufacturing problem. Like the TV itself WHEN it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JennyO,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
RUN DON'T WALK AWAY FROM THIS STORE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We spent over $400 on a new TV and sound system. Scheduled install for Saturday, November 23, 2024. Everything went beautifully. Technicians left and we went back to Best Buy to make a purchase recommended by the technician only to return home roughly three (3) hours later and turn the TV on to find a huge 2 inch white dead spot running from top to bottom in the center of this brand new TV. Called Best Buy, scheduled another appointment for a replacement TV. Received appointment email stating between 730AM and 1130AM. Followed technician on the tracker which stated he would be at my house by 830 this morning. The technician "Alexis" exited the highway by my house proceeded to sit somewhere for 30 minutes, got back on the highway proceeded to go to some other appointment. Called to find out the issue only to be told I would be his next stop and that he would call me to confirm. No phone call and no Alexis. Called the 800 number three (3) times, talking to people not even in this country telling me he will be here, he will be here. I have spent almost 2 hours on hold with various agents. No one can connect you to a supervisor. It is now 11:55AM well past my appointment window and I still do not have a working TV!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JenniferB,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Delivery and installation of new 77" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my delivery was perfect and within the four hour window! I am hoping the installation goes the same way.
I would recommend this to a friendDont buy. Common power failure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the S90D 77inch in store January 2025. Early March less than 60 days no power failure. Common problem with this TV. Look it up before buying this TV. Check Reddit, and the questions on Best Buy. Some owners have had three failures on one TV. DO NOT BUY. GET THE LG C4!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tman110,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good size , and the delivery was excelente Thank you
I would recommend this to a friendOwner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a great for streaming but after 25 days my TV stopped working for manufacturing reason possibly lol
I would recommend this to a friend- Pros mentioned:Picture quality
Power Failure After 3 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same power failure problem as the other reviews. Bought in Nov ‘24 and failure happened yesterday. Contacted Samsung and repair will be in five days. Unfortunately after reading the other reviews, it’s going to happen again. Picture quality is excellent..when it’s working…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justin,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
BAD EXPERIENCE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I needed to wipe the installers fingerprints off my new TV & I called Samsung for instructions on how to clean and followed the instructions to a T but the screen literally wiped off as I cleaned it with a slightly damp microfiber cloth! I immediately called Best Buy & they did nothing for me because I was outside of their 15 day return/exchange window & I was only outside of it by 3 days!!! I just barely had the TV mounted. They told me to call Samsung so I did, they came out quick but only to tell me it’s not covered under warranty. I bought two Samsung TVs from Best Buy on the same day, I have fingerprints on both & now damage on one. I don’t dare clean them off because of what happened and I’m stuck. I will NEVER do business with Best Buy or Samsung again!!! Be very very careful when cleaning because even if you follow the manufacturer instructions you could cause damage and nobody will care!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cynthia,
Thank you for your review. So that we can better understand the issues you're having and provide you with further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist