Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 12663927
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, noting its clean, colorful, and bright display. However, some customers have experienced issues with the product's durability, with reports of it failing to turn on.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Samsung not prime video friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy a Samsung TV if you’re planning on watching a lot of prime video movies or series. Takes forever load buffers all the time eventually freezes up with an error message. If you don’t watch prime video then it’s an excellent TV great picture and sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
Thank you for sharing your experience with the Prime Video app. If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec. 1. Delivery was Dec. 19 ,2024. Quit working Jan. 13. Wish I had sent it back. Best Buy should not have sold a tv with a known problem. I dropped the ball on my research . Jan . 27 2025 is my scheduleed repair day if the parts come in by then.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reality,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Replaced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV until it died a week in. But Best Buy replaced it, no questions asked! Probably a fluke.
I would recommend this to a friendBrand response from Samsung
Posted .Human688,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
happy with purchase from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchase met expectations. Delivered notifications were very helpful
I would recommend this to a friend- Pros mentioned:Picture quality
BLACK SCREEN AFTER A FEW MONTHS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust the reviews, the TV is great, the picture is Great, but it will go black screen just in months, you will not use this TV for years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .None,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 77 inch Oled Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Should have gotten it sooner. OLED is that way to go.
I would recommend this to a friendNOT A GOOD TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has stopped working multiple times and I feel like I get zero help. Do not buy this TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV two an half months ago and I had to replace it for a new one twice. Now the third one stopped working too. Waiting for best buy to pick it up this Saturday. This time I’m returning it and getting my full credit back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanE,
It’s unfortunate to hear of the issues that have caused you to return your xxx TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Stopped working in less than two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV didnt turn on one morning. Called Samsung tech support, they confirmed that it would require a technician to diagnose. Its been 3 weeks since they offered to replace it under the manufacture warranty and ive got the runaround. I didnt purchase the warranty from Best Buy, so i cant return it or exchange it. I had been wanting a good Samsung tv for a few years, but after this issue, im going back to LG or Vizio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television is awesome. Would highly recommend to everyone
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really enjoyable and entertaining for our family
I would recommend this to a friendTV Samsung 77inch Not Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today 01/19/25 the tv won't go on. We tried new electric outlets, resetting the button and no red light to indicate tv is working. Calling Best Buy today at 10:00 am Honolulu time that we want to exchange with a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonaldM,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Delivery delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was probably great. However, my initial delivery and setup was scheduled 3-weeks from the purchase date. I received notice 2-weeks into the waiting time notifying me that my delivery would be delayed by another 3-4 weeks. Cancelled my order and went with a different supplier, and have a better TV, for cheaper, installed within 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user490343,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Died after a few months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looked food but it died after a few months. Common issue dont buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KatieT,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice buy! We really enjoyed our purchashed tv!
I would recommend this to a friendDon’t do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has way too many issues and it’s not worth your time.
No, I would not recommend this to a friendRun away from this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great when I bought it in mid December 2024. Was watching it and the power supply in the tv quit working and won’t do anything. Unacceptable for a 3 month old tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good but issues with power supply and Samsung customer support is awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .MitchN,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
EXPECTED MORE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from this tv, from the start I had plenty of issues with the sound, the menu, and the quality that tv was providing me. I expected more from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ElidioT,
We appreciate your review of Samsung’s S90D TV. So we can better understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Power board blew after 5 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No tv for this kind of money should die . And since it was under a year old I had to go through Samsung warranty instead of Best Buy . Total nightmare Samsung is the nicest but worst Custer service I’ve ever felt with took 3 months of back and forth to get a return . I will never buy Samsung again because of it LG is up next
No, I would not recommend this to a friendBrand response from Samsung
Posted .KEITHK,
We appreciate you sharing your experience. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro