Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 12663927
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, noting its clean, colorful, and bright display. However, some customers have experienced issues with the product's durability, with reports of it failing to turn on.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
It really is not too big!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. This has really made my TV watching more enjoyable!
I would recommend this to a friend Love My Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice view for my basement... easy setup and install
I would recommend this to a friend- Pros mentioned:Picture quality
Buyer beware!! It will die on you within 3 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the picture quality of this Tv but after purchasing it in February, it died on me in April. I read so many instances of that happening to people after researching what happened to mine. Samsung didnt even send a repair person to come fix it, just gave me a full refund and didn’t even want the TV back. I replaced the power supply myself and now it will at least have sound to it but now I have to buy a motherboard to see if that fixes the image not coming on still. Getting an LG instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steve,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Dud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 stars but dead after 2 weeks. Will not turn on. Unacceptable. Had great picture while it lasted. I've never had a problem with LG, will be returning this for the LG equivelant.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeE,
We appreciate you taking the time to let us know about your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Listen to the other reviews!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped I wouldn’t have an issue with my TV like what a lot of others experienced but here I am writing this review to tell you to STAY AWAY! I had this TV delivered on 12/18/24, turned it on for the first time on 12/19/24. Today 2/5/25, it is dead and not turning on. I paid over $2300 to deal with this nonsense. Please listen to the other reviewers, don’t be like me thinking that it won’t happen to you. Its simply not worth the financial risk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Died on me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv back in September. Just died on me. I barely used it. Won't even turn on. Luckily, it is under warranty, but died right before the Superbowl. Who knows when someone will be able to get out to look at it? My last 3 tvs have been Samsung, but I will never purchase another one after this. Initially, it was a nice tv, but to die so quickly after being barely used, absolute garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RyanT,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Power board failure at 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for only two months and all of a sudden tv would not turn on, no red led standby light and tripped my circuit breaker if plugged in. Power board failure at 275hrs of panel time. Samsung sent a tech to replace the power board. Tech said he had replaced 6 other power boards on same tv. Hopefully samsung sent them a new updated power board, but tech said he is not sure if it is or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .William,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Had TV for two months and the power went
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending thousands of dollars on a TV had it for two months and the power went and then I had to go without a TV for more than a week besides the point I had to take it off wall and then remount it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Dead after 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, less than 24 hours after purchase the screen will no longer turn on. The TV turns on and you can hear the navigation sounds but only get a black screen. I knew about the power supply issues that plague these TVs but all the reviews made me want to take a chance id get a good one. I guess i will be returning for the LG instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JacobB,
We appreciate you sharing your experience with Samsung's S90D. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
DO NOT BUY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself the headache and do not buy this TV. Do some quick research on the net “Samsung S90D wont power on no red light” and you will see how many people are dealing with the ultra poor quality of this model. I purchased from Best Buy in September 2024. Within 3 weeks it was dead. I contacted Best Buy to use my $300 Geeksquad warranty. Wrong! You have to deal with Samsung directly for the first year. I got a repair scheduled through Samsung. Three weeks later it was repaired and working again. This time it worked for 4 weeks and then did the exact same thing. I was able to get Best Buy to send a replacement model by contacting their social media support. The replacement model worked from Dec 31, 2024 until March 5, 2025. Samsung wants to repair it again, I want a different brand and model. Just in case you’re wondering, the outlet is fine, it’s plugged into a surge protector recommended by and purchased at Best Buy. The surround sound equipment plugged in to the surge protector is and has been working the entire time. It’s the TV that is junk. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KurtG,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 77” TV Sensational!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a spectacular purchase! Sales agent fantastic! And we added an amazing soundbar thanks to our wonderful installer! Great job!
I would recommend this to a friendSo disappointed!!!! READ BEFORE BUYING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOTALLY DEAD AFTER 15 DAYS. Beware of all Samsung products. Their quality is a massive disappointment. I spent almost 3,000 dollars on a brand new tv for it to fail with less than 10 uses! Now that’s I’m looking up a fix, I’m finding countless people having the same experience. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .TylerA,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was working great until it shutdown and wouldn't turn back on. Now have to wait a week for service company to even look at it. TV is only 2 1/2 months old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamP,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Do not purchase this Television.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product quit working after less than 8 hours of run time. Samsung customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FergusG,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist