Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Buyer Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a known issue with the power supply, your TV will all of a sudden just not turn on. Best Buy‘s help during the first year unplug it for 30 seconds and then plug it back in. Did that work? Even though you purchased the geek squad protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Edward,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
BAD EXPERIENCE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I needed to wipe the installers fingerprints off my new TV & I called Samsung for instructions on how to clean and followed the instructions to a T but the screen literally wiped off as I cleaned it with a slightly damp microfiber cloth! I immediately called Best Buy & they did nothing for me because I was outside of their 15 day return/exchange window & I was only outside of it by 3 days!!! I just barely had the TV mounted. They told me to call Samsung so I did, they came out quick but only to tell me it’s not covered under warranty. I bought two Samsung TVs from Best Buy on the same day, I have fingerprints on both & now damage on one. I don’t dare clean them off because of what happened and I’m stuck. I will NEVER do business with Best Buy or Samsung again!!! Be very very careful when cleaning because even if you follow the manufacturer instructions you could cause damage and nobody will care!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cynthia,
Thank you for your review. So that we can better understand the issues you're having and provide you with further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Broken - 77th day of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 77 days. Installed 12/10/2024 and broke on 2/25/2025. Outside the return window of 60-days. So basically it just won’t turn on anymore. Checked power to the wall, reseated and made sure all cables connected properly. Checked remote. Just won’t turn on …broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HobsonMox,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv wont turn on
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Had the tv about a year, one day it just wouldn’t turn on anymore, tried power recycling it and changing outlets and plugs to no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shadey,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Would not power on.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same issue as many other reviewers. After about a month, the tv would not power on. This is a very real problem with this tv. Samsung must know there is an issue with so many reporting the same issue. The service company replaced the power board so hopefully Samsung has updated the power board.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joseph,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Lasted 4 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this and the motherboard went out within 4 months of usage. Best Buy was absolutly no help and all. We had to pay someone to remove it from the wall so Samsung repair person could access the panel. Samsung was great to work with very responsive and checked in regularly for progress. They sent out a great tech who even assisted us in putting it back up. We have not had any probems since it was repaired but will not buy from this store again.
I would recommend this to a friendBrand response from Samsung
Posted .SUSANH,
We appreciate you taking the time to review your S90D TV. Your feedback has been noted and will be shared with our internal teams.
Should you need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Powerboard Failure!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy! My powerboard has gone out twice in less than a year. They will only replace the powerboard and after warranty is up your left with a worthless tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anthony,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv so bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My New Samsung old 90d died less than month after setting it up. I spoke custom server very helpful in getting it exchanged Thank you for the great customer service!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sobad,
It's unfortunate to hear of your initial experience, but we're glad to hear you were able to exchange your TV with a new unit.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Greatest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest performance for a tv and great service as well
I would recommend this to a friendGreat till it died 6 months later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just when you got to love the TV and get used to it just goes dead. According to a lot of comments, this is a very common power supply issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bjbaggins,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience! All staff was very helpful and nice!
I would recommend this to a friendHorrible tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a brand new tv break on me so fast. I had to get it replaced because it wouldn’t power on after only a month of usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv, but our room was too small for it, according to my wife…
I would recommend this to a friendDead after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV decided to due after 6 months and wint power on. Ive been sealing with samsung for weeks and still left with a 3000 dollar brick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Floridaman,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Dead in less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at the end of October and lasted until the first week of December. Called Samsung and they are sending out a repair company 5 days from now, and if it has to be replaced we have to wait even longer! How much do you need to spend for good customer service and a fast replacement?!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Warren,
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
BLACK SCREEN AFTER A FEW MONTHS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust the reviews, the TV is great, the picture is Great, but it will go black screen just in months, you will not use this TV for years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .None,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked for 3 days before the power supply fried. It tripped the surge suppressor I had it plugged into. It also cost me an additional $250 to have Best Buy come out and R&R this TV. They should have back charged Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidH,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Best Buy, The Best Place to Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and understanding of what product i was inquiring about.
I would recommend this to a friendSamsung not prime video friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy a Samsung TV if you’re planning on watching a lot of prime video movies or series. Takes forever load buffers all the time eventually freezes up with an error message. If you don’t watch prime video then it’s an excellent TV great picture and sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
Thank you for sharing your experience with the Prime Video app. If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec. 1. Delivery was Dec. 19 ,2024. Quit working Jan. 13. Wish I had sent it back. Best Buy should not have sold a tv with a known problem. I dropped the ball on my research . Jan . 27 2025 is my scheduleed repair day if the parts come in by then.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Reality,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist