Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the excellent picture quality, amazing color, phenomenal viewing angle, and great contrast of the 77" Class S90D Series OLED 4K UHD Smart Tizen TV (2024). However, some customers have expressed concerns about the product's reliability and power supply. A few customers also noted that the TV is heavy.
This summary was generated by AI based on customer reviews.
Idontwantto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again .poor tuner and after 2 returns no more samsung for me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Myreview,
Thank you for your feedback. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Needs attention
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went black not working and they will not take back with in 90 day
No, I would not recommend this to a friendBrand response from Samsung
Posted .RitaL,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great but maybe problematic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv because there were no LG 77 c4 available at the time . This tv, I must say had an extremely bright and clear picture . However, after I did some research, O found out the after two to three months people experienced problems with the tv. I ended up exchanging this tv for the lgc5 .
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Next level
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the LG C3. Use mainly for high end PC gaming. S90D is insane. It feels like a step up even from the C3. Games look insane on this tv, best TV quality ive ever seen for gaming. Ive only had the tv for a few days. If quality holds up This will be the best TV ive ever had after 5 years of using LG oleds. I dont know if its the QD panel or what, but theres something about this TV that makes it look much more realistic and immersive then the LG oled, even though LG is great itself. This TV really feels future proof. Dont forsee me having to or wanting to upgrade for at least five years.
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.QD Oled is amazing. I have an LG B4 Oled and a Sony A9G Oled. I thought the picture was amazing on those two. However after watching things on this TV, it’s no comparison this QD OLED blows those out of the water. The brightness and color pop on QD OLED is just another level. Also, the screen reflection on this TV is another level. It somehow reduces glare and the colors just pop.
I would recommend this to a friend - Pros mentioned:Picture quality
Bigger tv, beautiful. See streaming comments
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent love it. The larger the tv though, the better your other equipment and connections have to be, because its easier to see flaws in rendering/judder. and the bigger difference you see from disc-based 4k to streaming 4k
I would recommend this to a friend New tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv with a very clear picture and bright colors
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing and looks incredible on my ps5 pro
I would recommend this to a friend - Cons mentioned:Reliability
There’s a KNOWN power supply issue with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item Dec 2024 and it stopped working March 2025. We called Samsung and they set up a time for a tech to come and fix it. I took the day off for the appointment and then the day of the appointment I got a text saying they had to cancel because they do not have the part in. My first question was how do they know what part it needs without anyone physically taking a look at it? I wasted an entire day off to wait for these guys to come in and fix it just to cancel. We then rescheduled and finally it was fixed. We talked to the technician at our home and he told us this is a KNOWN issue with this model. He changed out the power supply. I asked him if it’s fixed for good or this will happen again and he said he wasn’t sure because it’s a recent issue. All he recommended was extended warranty and there’s nothing else they can do for us. Read all these recent comments and you will see we all have the same issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Katrina,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Best Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv i ever had, so happy i took the time to visit the outlet
I would recommend this to a friend - Pros mentioned:Picture quality
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Picture is excellent. The gentleman who installed the tv were very knowledgeable and professional.
I would recommend this to a friend Love My Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice view for my basement... easy setup and install
I would recommend this to a friend- Pros mentioned:Picture quality
It really is not too big!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. This has really made my TV watching more enjoyable!
I would recommend this to a friend - Pros mentioned:Picture quality
Buyer beware!! It will die on you within 3 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the picture quality of this Tv but after purchasing it in February, it died on me in April. I read so many instances of that happening to people after researching what happened to mine. Samsung didnt even send a repair person to come fix it, just gave me a full refund and didn’t even want the TV back. I replaced the power supply myself and now it will at least have sound to it but now I have to buy a motherboard to see if that fixes the image not coming on still. Getting an LG instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steve,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Reliability
Dud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 stars but dead after 2 weeks. Will not turn on. Unacceptable. Had great picture while it lasted. I've never had a problem with LG, will be returning this for the LG equivelant.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeE,
We appreciate you taking the time to let us know about your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Cons mentioned:Reliability
Listen to the other reviews!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped I wouldn’t have an issue with my TV like what a lot of others experienced but here I am writing this review to tell you to STAY AWAY! I had this TV delivered on 12/18/24, turned it on for the first time on 12/19/24. Today 2/5/25, it is dead and not turning on. I paid over $2300 to deal with this nonsense. Please listen to the other reviewers, don’t be like me thinking that it won’t happen to you. Its simply not worth the financial risk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Died on me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv back in September. Just died on me. I barely used it. Won't even turn on. Luckily, it is under warranty, but died right before the Superbowl. Who knows when someone will be able to get out to look at it? My last 3 tvs have been Samsung, but I will never purchase another one after this. Initially, it was a nice tv, but to die so quickly after being barely used, absolute garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RyanT,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Power supply
Had TV for two months and the power went
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending thousands of dollars on a TV had it for two months and the power went and then I had to go without a TV for more than a week besides the point I had to take it off wall and then remount it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Power supply
Power board failure at 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for only two months and all of a sudden tv would not turn on, no red led standby light and tripped my circuit breaker if plugged in. Power board failure at 275hrs of panel time. Samsung sent a tech to replace the power board. Tech said he had replaced 6 other power boards on same tv. Hopefully samsung sent them a new updated power board, but tech said he is not sure if it is or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .William,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Power supply
Dead after 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, less than 24 hours after purchase the screen will no longer turn on. The TV turns on and you can hear the navigation sounds but only get a black screen. I knew about the power supply issues that plague these TVs but all the reviews made me want to take a chance id get a good one. I guess i will be returning for the LG instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JacobB,
We appreciate you sharing your experience with Samsung's S90D. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
