Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the excellent picture quality, amazing color, phenomenal viewing angle, and great contrast of the 77" Class S90D Series OLED 4K UHD Smart Tizen TV (2024). However, some customers have expressed concerns about the product's reliability and power supply. A few customers also noted that the TV is heavy.
This summary was generated by AI based on customer reviews.
DO NOT BUY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself the headache and do not buy this TV. Do some quick research on the net “Samsung S90D wont power on no red light” and you will see how many people are dealing with the ultra poor quality of this model. I purchased from Best Buy in September 2024. Within 3 weeks it was dead. I contacted Best Buy to use my $300 Geeksquad warranty. Wrong! You have to deal with Samsung directly for the first year. I got a repair scheduled through Samsung. Three weeks later it was repaired and working again. This time it worked for 4 weeks and then did the exact same thing. I was able to get Best Buy to send a replacement model by contacting their social media support. The replacement model worked from Dec 31, 2024 until March 5, 2025. Samsung wants to repair it again, I want a different brand and model. Just in case you’re wondering, the outlet is fine, it’s plugged into a surge protector recommended by and purchased at Best Buy. The surround sound equipment plugged in to the surge protector is and has been working the entire time. It’s the TV that is junk. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KurtG,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 77” TV Sensational!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a spectacular purchase! Sales agent fantastic! And we added an amazing soundbar thanks to our wonderful installer! Great job!
I would recommend this to a friendSo disappointed!!!! READ BEFORE BUYING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOTALLY DEAD AFTER 15 DAYS. Beware of all Samsung products. Their quality is a massive disappointment. I spent almost 3,000 dollars on a brand new tv for it to fail with less than 10 uses! Now that’s I’m looking up a fix, I’m finding countless people having the same experience. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .TylerA,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was working great until it shutdown and wouldn't turn back on. Now have to wait a week for service company to even look at it. TV is only 2 1/2 months old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamP,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Do not purchase this Television.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product quit working after less than 8 hours of run time. Samsung customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FergusG,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
