Customer Ratings & Reviews
- Model:
- UN82TU7000FXZA
- SKU:
- 6452232
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 82" Class 7 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, large screen, and reasonable price. Many users rave about the stunning visuals and immersive experience provided by the TV's 4K UHD display. The TV's large screen size is also a hit, making it ideal for spacious rooms. Additionally, customers appreciate the TV's user-friendly setup process.
This summary was generated by AI based on customer reviews.
Throw away technology
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is huge, but the quality of the picture is not great. It is on the cheaper side, so you get what you pay for. The screen is very sensitive. Our toddler hit it with the remote by accident, causing the screen spiderwebbed in the corner. Called customer service and they said it isn’t worth fixing and to buy a new one since accidents aren’t under warranty. Apparently the screen costs more than a new tv. Called a couple repair shops and that said the same thing. So this 75” TV is considered throw away technology.
No, I would not recommend this to a friendOnly got a little more than 1 year of use
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out after 18 months. Not within warranty time frame. Repair is more than $600
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Run don't walk away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great TV until it died 12 hours after plugging it in. best buy sent me to a call center overseas to resolve. scheduled a replacement three weeks out. called to check and was told last replacement was lost will reschedule 4 more weeks out. so now looking at two months of a very expensive paperweight
No, I would not recommend this to a friend - Cons mentioned:Weight
ehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way too heavy! ended up returning it. I ended up changing it for another tv that is 85'' which weighted less
No, I would not recommend this to a friend - Cons mentioned:User interface
Worst user interface and remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV hangs lot of times and remote is worst. User interface is not good and sound quality is bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Harsh,
Thank you for sharing your review of the Samsung TU7000. We appreciate your feedback regarding the user interface and slow response to the remote. Your details will be shared with our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps. We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
A lot of screen for the $$$ but not bright enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale over Memorial Day weekend for a pretty good price and thought I'd be getting a great deal. It's very large and pretty good for well lit video. In dark scenes you can hardly see anything. And that is after going through and adjusting all the settings. Out of the box the brightness is already cranked to the max of 50. I wanted to really like this tv but I will be returning it and getting one with higher picture quality.
No, I would not recommend this to a friendGood tv for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but lacks picture quality in dark. It would have been great if the sound was good. I had to buy sound bar.
I would recommend this to a friendBrand response from Samsung
Posted .Reviewtv:
We appreciate you sharing your experience with the TU7000 TV. Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
I hope this helps you enjoy the experience provided by your new Samsung Crystal UHD TV.
If you would like further assistance with settings adjustments or have any questions, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Advisor
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shows great at night but in the day time there a dull glare over the tv
No, I would not recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t figure out to use Alexa on this I follow the instructions but there is no options in the menu
No, I would not recommend this to a friendLive TV Blurry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was blurry while watching live tv especially sports. Gaming and streaming were great.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t cast without an remote app, and even with the app it doesn’t cast entertainment apps I’m from your phone. It forces you to have cable which for the cost of this tv I should be able to do what I want with it. If I could do it again I would purchase another LG.
No, I would not recommend this to a friendNot a happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 82in tv was cracked when I unboxed it. The crack runs right along the lining of the styrofoam, it looked like someone or something was sat on top of the screen.. Because I picked up vs delivery I was stuck returning the item. I paid to rent a vehicle to pickup (Obviously not expecting to have to return it) and was unable to rent a big enough vehicle AGAIN to return it in time and the returns dept refused to schedule a pickup and exchange. So im stuck with a broken tv.... not a pleasant experience.
No, I would not recommend this to a friendOk for the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture isn't the greatest. Really depends on what you're watching
I would recommend this to a friendSamsung 82”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average TV. A little disappointed with the resolution and sharpness.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samsung82RS,
We appreciate you sharing your experience with Samsung’s 82TU7000 Smart TV. Your details regarding the resolution and sharpness will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Filmmaker Mode™ is a trademark of UHD Alliance, Inc.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Ambassador
Gave out within 4 days.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6/7/21 in store. Set up fine. Let's a big difficult to put on, but ultimately fine. Interface a little delayed but decent. Now 6/11/21 while watching a movie on Apple TV from TV apps. It suddenly turns off. And now is cycling clicking sounding like it's attempting to turn on. But turns right back off. Red light at bottom flashes when it clicks. Nobody touching tv. Attempted to turn off. Unplug multiple minute's. Change batteries everything possible and nothing. Super bummed finally decided to take a jump and make a big purchase and it doesn't work. Hopefully just a defective. Going to return tomorrow to store. But hauling back is frustrating and difficult due to size.
No, I would not recommend this to a friendTvbb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best pictures but ill have to deal with it
No, I would not recommend this to a friendNever again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again!! I love Samsung phone and my PC monitor. This is the 2nd time I got a Samsung tv, never again. Parts missing from the factory sealed box, so I called Samsung, they were not willing to work with me to get the the stand/foot I was missing from the tv. Best Buy took the tv back, I’m never getting a Samsung tv ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ashi,
Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that issues with your TV are causing you to return it. I completely understand your disappointment and apologize for the inconvenience.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Samsung 82" Class 7
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one had a cracked screen, second one stopped receiving internet connectivity two weeks after purchase. Returned within warranty and did not try a third time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Colberoni,
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Wi-Fi card issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I began having problems last week with this tv about a month and a week after purchase. The tv stopped receiving a wi-fi signal, while everything else in the house was functioning properly. Best Buy is saying call Samsung, this tv is practically new. If it is having problems this soon after purchase, I would rather have it replaced not repaired because it tells something is wrong with the build quality.
No, I would not recommend this to a friendThe tv came broken
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 82 inch Samsung tv and the Samsung sound bar but the sound bar only worked sometimes due to my tv being broke. The plug that the sound bar plugs into the tv is broken. I should’ve returned the tv immediately but didn’t cuz it was working temporarily. Now that it’s not working at all and I’m still paying for the tv I feel played.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AshauntiprattP,
We are sorry to hear about your experience with the TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value.
We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us another call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor