Customer Ratings & Reviews
- Model:
- UN82TU7000FXZA
- SKU:
- 6452232
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 82" Class 7 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, large screen, and reasonable price. Many users rave about the stunning visuals and immersive experience provided by the TV's 4K UHD display. The TV's large screen size is also a hit, making it ideal for spacious rooms. Additionally, customers appreciate the TV's user-friendly setup process.
This summary was generated by AI based on customer reviews.
Doesn't turn on after one year!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely lasted one year. Just enough for warranty to run out. Hindsight of course should've purchased extra coverage but tv should've lasted more than one year. So disappointed in Samsung. Whole home is Samsung products, I hope all the appliances last longer than one year since we're getting close to that date.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungfan,
I'm sorry to hear about the issues you have had with the TU7000 TV. Your feedback will be shared with our internal teams.
If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of them and both keep disconnecting from the internet when I turn them on
No, I would not recommend this to a friendSamsung TV - NOPE!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO not buy this product from ANYWHERE! Warranty was voided for being in our office - didn't see that anywhere when I purchased it. My company is out over $1700 for this set that went out within two months of use and Samsung voided the warranty due it being used "commercially".
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nina,
I'm sorry to hear about your experience with the TU7000 TV. Please know our warranty covers manufacturing defects in materials and workmanship encountered in normal, non-commercial use of this product. You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/UN82TU7000FXZA
Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rushed to make the sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV but I wish I had better help from Best Buy when making my purchases
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality wasn’t good tbh. I thought Samsung would do better but No…
No, I would not recommend this to a friendNot the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the best. Specially the remote I didn’t like it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hossain,
Thank you for purchasing the Samsung TU7000 and for sharing your feedback regarding the included remote control. To assist you in the learning the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the TU7000 under Crystal UHD TVs > T Model Lineup.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Custom service horrible other than that tv is a good buy
I would recommend this to a friendLasted less than 2 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight failed less than 2 days after bringing it home. Samsung quoted first service appointment more than 1 month later. Only good part was how painless Best Buy made the return and refund process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tom2,
Thank you for your review of Samsung’s TU7000 Crystal UHD TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams. I am sorry to hear that your disappointment led you to return your TV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Loyalty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love your store but after you guys keep denying me from getting your guys credit card it’s hard to go in I don’t no what I have done got a good job i work hard so I deserve the best . I had a 5,000 Limit
No, I would not recommend this to a friendI wouldn't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's stopped working 8 days after we Set it up. Got insurance but here we are a month later and it's still not fixed
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking tv and very easy to set. The picture on it is very nice
I would recommend this to a friend Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lasted 4 days before it went black best buy brought out a new lg but smaller on a sunday for us
I would recommend this to a friendBrand response from Samsung
Posted .Hi Wheely,
Thank you for your feedback on the TU7000 TV. We are sorry to hear that your TV had a black screen after only a few days of use. Please know we are always available and may have been able to troubleshoot and resolve the issue with you.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Tried 2 of them. Both were defective.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one had a bad screen. The replacement had a bad screen too. Lines in the screens. I'm going with a different brand.
No, I would not recommend this to a friendTV sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good of a picture. I would not buy it again, in fact I will be returning it. Terrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DaBigKatt:
Thank you for sharing your review of the Samsung TU7000 UHD TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Our TU7000 Series features Crystal UHD processor, 4K AI upscaling, HDR, Game Enhancer and more, all designed to give you the best in dazzling, crystal-clear images and rich digital experience.
There are several preset picture modes and many custom settings that can optimize image quality for your viewing scenario.
Go to HOME > SETTINGS > PICTURE > PICTURE MODE and choose:
Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Standard: This is the default mode suitable for general viewing environments.
Natural: Reduces eye strain for a comfortable viewing experience.
Movie: Suitable for watching TV or movies in a dark room.
Filmmaker: Watch the source content (e.g., movie) as it is.
In addition, the image quality on your screen depends on the source and the connection. HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Thank you for choosing Samsung, we hope to hear from you.
~ Samsung Advisor
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv Very dark Even with the brightness turned all the way up
No, I would not recommend this to a friendWouldn’t give a refund for canceling an order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been trying to get a Refund for over a month (5/24) to no avail. Had to have my bank reverse the charge.
No, I would not recommend this to a friendDefective Open-box Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open-box I stopped working after 2 days in use. Returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LuisT2,
We appreciate you sharing the details of your experience with an open-box TU7000 TV. Your feedback will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Flimsy and Bad Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was defective out of box and glitched on/off and never stayed on. Lemon out the Box.
No, I would not recommend this to a friendno good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no good back condition and the manage is rud i'm no like the clase people
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for purchasing the Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
CrackedTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was cracked no one has called me to reschedule delivery or install
No, I would not recommend this to a friend