Customer Ratings & Reviews

This tv is 3 years old and I just found a line below half way through the whole screen

My 82" Sansung LED smart TV has excellent color, brightness, sound and picture quality.

Great tv, could be more clear in football games, have Samsung uhd that is 6 years old that’s more clear

We had the TV for 13 months and loved it up until that point. Then the screen went black (power was on, sound was on). Did the hard reboot, factory reset etc. We've been trying to get it fixed since March but due to COVID haven't been able to. Repair scheduled for next week so we'll see if they can make it right. We have many other Samsung products that we have loved which is why we opted for another big screen in our main TV room. Really disappointed this time.

Worst customer service ever . I bought this TV 2 years ago and paid extra $380 for geek squad warranty, no problems till a month ago . I have tried to schedule a appointment with someone to come look at my TV and they won't do it till I give them serial # on TV . I been on the phone for 3 hours today, transferred to 5 different departments , put on hold more than 30 mins at a time, hung up on 3 times and send to wrong departments . I use to be a big fan of Best Buy, but now I am done with these people!!!!!!!

The screen stopped working after just 2 years. It will turn on, but then go black after a few minutes. Sound works, tv remains operational, but no screen. I've exhausted all recommendations for fixing it at this point. Total loss.

First issue we had was the remote not working and this was maybe a week in. Second issue, doesn't stay connected to wifi. And now a year and 4 months later there is this line running across the width of the tv. Over all terrible experience with the tv.

Field Technicians not well trained to set up the TV.

Expected more from the Q series. Average picture at best.

We’ve used this TV pretty sparingly, and tonight noticed it already had the white dot issue. No idea why I buy Samsung products anymore. Cell phone bursts into flames, washing machine explodes, and TV has white dots. Lovely.

Have now returned 2 of these TVs due to HDMI ports going out. Dont waste your time if you need all 4. Most I ever had working was 2.

Biggest piece of junk I ever bought. Lasted 16 months. Samsung customer service is the worst in the world.

5 months and t.v. already gave out. I've got a $4000 wall hanger.

I was still quite happy with my 65" panasonic plasma from 2012 but really wanted to upgrade the size. The 82" screen size is HUGE! The picture is good but not great. Some things on my plasma looked a little better but some shows look better on this as well. Maybe that is to be expected since the blacks on a plasma are still superior. I have been using the HDR function with directv and the picture looks pretty solid. At times it doesn't seem to be as clear + crisp as I think it should be but the size makes up for any negativity in my opinion. Other than the pure size of this monster one of its best features is the smart remote. Without having to do any programming I am able to control my directv, firestick, and even my xbox! I was amazed at how well the remote worked straight out of the box. Although its not a problem now but it has taken me about a couple of weeks to get the settings just about right. Although I don't need to use my firestick due to the ease of the apps on the smart report I still do since its all I have ever done but the HDR+ doesn't seem to be great on it and I have to use the movie settings instead. I use the HDR+ with directv and am happy with the picture. I would recommend this TV to others. It's not perfect but the 82" screen size is amazingly big. I still find myself saying WOW this TV is huge at times and I have had it almost a month now.

Great TV. STREAMING HELD UP. GREAT PICTURE. CONNECTIVITY GOOD.

Wrong cable. Can not receive a service date to complete the installation.

This TV is awesome! When loading it in my truck at the store a man drove by and yelled "tell my wife to let me have one". It took 3 of us to hang it on the wall but it worked with my wall mount from my now tiny 65" tv. The spacing on the brackets is 24" you will need 4 - M8 x 45mm x 1.25 pitch bolts. They usually come with a wall mount kit but if you are going to reuse an existing mount take note before your helpers arrive. Your wife just won't understand. Compare it to a nice pair of shoes it helped me calm her down when she got home.

Bought this tv and I was not sure because it was a 6k series and I have a 65 9k series that I replaces with this one and the picture is freaking amazing and TBH the only way to really tell is if your are watching a 4k movie from a disc not streamed I highly recommend and it looks massive no matter how big your space is . I would let people come check it out to make your purchase easier. Hope this helps

Great TV! Would recommend this product if looking in on TV

We've had this tv for exactly 4 years and its been great. We've started to have wifi issues where the tv disconnects briefly but hoping to get that resolved soon. The picture is clear, love the smart features and have overall been happy with my purchase