Customer Ratings & Reviews

The tv was delivered as promised, on time and by very professional people (Geek squad). After viewing the picture and quality of the actual tv set was as good as one might hope. Thank you for providing me with this forum to express my satisfaction.

Works and looks great, only way to watch the big game and movies

Overall very pleased with the TV. The only reason I didn't give 5-stars is the lack of enough HDMI ports. This new TV only has two HDMI inputs. Our older 75" TV had four, and we need at least three. I assume they think everything will connect wirelessly now, but even just doing a PowerPoint presentation wirelessly had so much delay it was unacceptable.

Great colors! Sound is ok, it does need a sound bar with it.

Not super sharp. There is alot of lag and images are not nice and clear.

This Tv is amazing for a straight on view. The sales person and Geek squad staff that I dealt with were fantastic. Conversely, customer service is a nightmare. Just hope you do not have any issues with your purchase.

very good tv for the price and the picture shows very good

So far so good, screen is very clear and easy to use,

Awesome product and would purchase again or recommend

Very good. At its price point this tv is very good.

Very sad to see this kind of customer service with bestbuy. It’s been over 14 days but unable to run the tv. The remote they sent is not compatible with the tv and also tv just doesn’t come out of retail mode. They sent out the tv without even checking at the store. BestBuy tells me to contact store, manufacturer. The manufacturer would say contact bestbuy. Really a pathetic experience. I had been a loyal customer and a member with best buy for long but sadly the customer experience has declined over the years

This was the worst experience ever with Best Buy. We purchased this tv for our new home and had it shipped to our current home in va. Closing was delayed for several weeks on our new home so the tv was never opened or used. Once we opened the unit from the box the tv was damaged on the inside. The tech person that came out looked at it said we either dropped it or through something at it. I am a grown man and don't have temper tantrums and nor do i need to lie. There were six people there when we opened the box, installed the brackets and hung it on the wall. Poor Poor customer service.

Have owned this 85” Samsung tv LESS than one year. It just developed screen bleed in the right upper corner, it’s wall mounted, and they refuse to cover it in their warranty and state it’s “touch” damage. Well, we don’t bounce balls off of it nor do we go around touching it every time we are near it. Nope, no physical damage here. I’ve touched it three times since we got it, hubby even less. Their engineer also wanted to record the phone conversation but didn’t want my hubby to record on our end. Very suspicious. Buy a cheap tv, at least if it goes bad you won’t be out as much money.

Very unhappy with the reliability of this product and the repair experience given they came out twice due to having a bad replacement on the initial visit and charging over $400 to fix.

This is such a great TV! The only downside I've found so far is that if I'm watching a movie or TV show that's super dark, there's a little bit of a blurry, fogginess on the corners of the screen. I'm not sure if this is normal but I'm sure I'll get used to it over time.

Love this TV so far! Its app response is quick and responsive. I originally connected my firestick incase i didn’t like the app setup, have since removed it.

Steve and Chris were professional friendly and did a fantastic job on 85 tv and sound at delivering and installing sound bar also neat no cables showing

Perfect. TV is exactly what I wanted and the delivery crew was exceptional. Will continue doing business with Best But well into the future!

I had a problem putting on the TV foot stands... I accidentally cracked it, a little, at the bottom where the foot stands go. I couldn't figure out how to put the foot stands in carefully. I hate that, because I just bought it.

LED strips/mounting started to fail after about 15 months. While many TVs have a 3 year warranty, this one was only 12 months, which was my mistaken assumption. Not only is the television dying, but it's almost as if Samsung KNEW it would only get past the one-year mark before starting to fail so they limited the warranty to that. Very disappointed.