Customer Ratings & Reviews
- Model:
- UN85AU7980FXZA
- SKU:
- 6486710
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 85" Class AU7980 Crystal UHD Smart Tizen TV's picture quality as amazing and are very satisfied with its large screen. Many customers also appreciate its affordable price and easy setup. However, there are concerns about its durability and short lifespan, with some customers reporting issues within a year of purchase.
This summary was generated by AI based on customer reviews.
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it.. Ordered online and picked it up next day.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is great! and the install team was awesome!
I would recommend this to a friendtv set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech helpful for how to use tv. very polite also
I would recommend this to a friendMine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome experience, very satisfied with everything
I would recommend this to a friendDon’t buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever!!!! Don’t buy it! This tv didn’t even last a year before the screen started burning
No, I would not recommend this to a friendSamsung TV barely lasted past warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV less than 2 years old and screen is half lit. Barely lasted past warranty
No, I would not recommend this to a friendDONT NOT BUY OR WASTE YOUR MONEY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one year, and there is no parts that equate out to the price of the TV!
No, I would not recommend this to a friendLEARY ABIUT QUALITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD IT A LITTLE OVER A MONTH AND ALREADY THERE ARE LINES RUNNING THRU THE PICTURE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there!
I am very sorry to hear you are experiencing issues with your new AU7980. You can try troubleshooting the issue by navigating to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.
If the lines appear during the picture test, please visit the Support Center on the Samsung Website to request service.
If the lines do not appear during the picture test, then the problem is the external device, and not your TV. Try replacing the cable that is connecting the external device to the TV. If the lines still appear after replacing the cable, troubleshoot the external device.
For additional assistance with this, please contact us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Bang with blue balls for the buck 7 month review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately very difficult to see during the day if you get a lot of natural daylight in your house or apartment during the day or you don’t like white spots or ghosting or random sounds the tv makes after it turns off after it’s been on for a while this isn’t your tv. If you haven’t had a tv for 30 years this is five stars.
I would recommend this to a friendTerrible Samsung screen problems
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible purchase owned for less then 3 months and lines are already showing on bottom of screen. Not happy at all!
No, I would not recommend this to a friendservice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called after my tv was installed and it was not centered on the wall. No one called back.
I would recommend this to a friendBrand response from Samsung
Posted .Neenk,
It’s unfortunate to hear the installation of your AU7980 TV was less than adequate. We recommend you contact Best Buy directly for assistance. We hope your issue is resolved quickly.
Should you ever need help or have questions on your TV once your issue has been resolved, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 5 days. Not thrilled. Waiting for a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mommamia,
Thank you for your review of the Samsung AU7980 Crystal UHD TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need assistance with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Amazing Tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been absolutely amazing. Would 100% recommend buying. Always love Samsung and this did not disappoint!
I would recommend this to a friend- Pros mentioned:Ease of use
.st mary's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the tv and it is so easy to use plus it has been soeasy to hang
I would recommend this to a friend - Pros mentioned:Tv quality
My Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality TV top to bottom would recommend this TV to all my friends and family
I would recommend this to a friend Do not purchase if you have a choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture has ghost movements, color bleeds, sharpness is not sharp. Sound is low. Do not purchase if you have a choice. Price and size are great. Will purchase a higher quality Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
Thank you for sharing your review of the Samsung AU8000 Crystal UHD and for sharing your experience with this TV, detailing the reasons you have decided to replace it with a different model. We appreciate you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions