Customer Ratings & Reviews
- Model:
- UN85DU6950FXZA
- SKU:
- 6606916
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and size of the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024). However, some users experienced issues with the TV's functionality, including occasional freezing, reboots, and Wi-Fi connectivity problems. A limited number of HDMI ports was also a common complaint among some customers. Despite these drawbacks, many found the large screen size to be a significant advantage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my tv nice and big for my living space. great quality
I would recommend this to a friend - Pros mentioned:Picture quality
tv nice tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is worth buying. 100% guaranteed. A picture I like. Millions of stars.
I would recommend this to a friend - Pros mentioned:Picture quality
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect in all areas I have no complaints none to say
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung tv 85
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television, the image is perfect and a good price
I would recommend this to a friend - Pros mentioned:Picture quality
No me gusta el sonido
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Una imagine Bonita,grande y espectacular adecuada a la casa
I would recommend this to a friend - Pros mentioned:Picture quality
Big tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a really good picture quality and the sound quality is great.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good picture quality in a very reasonable price
I would recommend this to a friend - Pros mentioned:Picture quality
Very Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice big TV, for not so big price, Very satisfied.
I would recommend this to a friend - Pros mentioned:Size
Perfect fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size for my basement, kids love it Easy set up
I would recommend this to a friend Run Away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an 85-inch Samsung TV expecting premium quality. What I got instead was a massive, $1,000 dollar floor ornament and a customer-service nightmare that ate up 31 hours of my life — yes, I literally kept track. Here’s the highlight reel of this disaster: ✔️ Motherboard replaced — twice Still broken. ✔️ Main screen replaced — once Still broken. ✔️ 4 months of troubleshooting Still broken. ✔️ Endless phone calls, transfers, and in-person “appointments” A grand total of 31 hours spent talking to support techs, waiting for callbacks, and watching repair attempts that went nowhere. ✔️ The final outcome? Samsung finally came to pick up the TV from my living room floor like the giant, useless brick it was. They ultimately issued a check, which was the only thing they did right — but it should never have gotten to that point. The most frustrating part? Every step felt like starting from zero. Repeating the same information. Re-explaining the same problem. Getting the same scripted responses. Being told to “try the same troubleshooting steps again.” If I wanted to waste over a month of full working days doing customer-service gymnastics, I would’ve taken a part-time job at a call center. Bottom line: This TV was an expensive, oversized decoration in my home — a non-functional 85-inch monument to Samsung’s declining quality control and their painfully slow support process. If I could give zero stars, I would. If I could give negative stars, I’d gladly go into debt. Samsung, do better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever have questions or need help with your TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is so clear! The sound could be better though
I would recommend this to a friend- Pros mentioned:Picture quality
Glad I upgraded when I did
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is so clear. The installation was easy and the price was great
I would recommend this to a friend - Pros mentioned:Picture quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional professional professional professional
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product great picture great sound great great price
I would recommend this to a friend - Pros mentioned:Picture quality
Good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice resolution, good imagen quality and sound
I would recommend this to a friend - Pros mentioned:Picture quality
Beautiful TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice item really enjoying it the quality is out front
I would recommend this to a friend Excellent Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super fast and no details. was an excellent purchase.
I would recommend this to a friend- Pros mentioned:Picture quality
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, picture is awesome and we love the quality.
I would recommend this to a friend Clear TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new TV and the price was on point. Pick up was easy.
I would recommend this to a friendLiving room TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t beat this tv for its value. The picture quality is superb.
I would recommend this to a friend