Customer Ratings & Reviews
- Model:
- UN85DU6950FXZA
- SKU:
- 6606916
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the excellent picture quality and size of the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024). Some customers have reported issues with the TV freezing while streaming. A few customers have also mentioned the limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Great TV, not in store for pickup as website said
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Ultra High Definition, 85” $699.99. What’s not to like?? Really happy with my purchase. The only thing was the website said it was available in store for pickup, I waited 10 days for it to arrive via shipping. It was fine by me though as it was free shipping.
I would recommend this to a friendMerry christmas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's a great price?And the staff members were amazing
I would recommend this to a friendSamsung 85"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This 85" samsung tv makes a great addition to my living room.
I would recommend this to a friend- Cons mentioned:Functionality
Great price bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is bad and the functions are different than other samsung devices. Should have paid a little extra for better product
No, I would not recommend this to a friendBrand response from Samsung
Posted .JavierP,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Solid Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good tv for the price. Samsung could do a little better with the sound quality.
I would recommend this to a friend85 Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase but speakers suck so I would recommend buying sound bar
I would recommend this to a friendWall mount for 85 inch TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not sure which wall mount to select for our 85 inch television. After reading the description we chose this one and it is perfect! It tilts down, to the rigth and to the left. You can also pull it from the wall.
I would recommend this to a friendSamsung 85” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.85” Samsung TV purchased at Emeryville BestBuy. Was shopping for a 75” and salesman showed us this TV for a small increase. Well worth the investment.
I would recommend this to a friendSamsung tv 85 "
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brian the store manager I think gave me excellent service every step of the way,,, I'm very happy with my purchase and have no problems with it at all and wish I dealt with people like Brian more often than my business
I would recommend this to a friendRun Away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an 85-inch Samsung TV expecting premium quality. What I got instead was a massive, $1,000 dollar floor ornament and a customer-service nightmare that ate up 31 hours of my life — yes, I literally kept track. Here’s the highlight reel of this disaster: ✔️ Motherboard replaced — twice Still broken. ✔️ Main screen replaced — once Still broken. ✔️ 4 months of troubleshooting Still broken. ✔️ Endless phone calls, transfers, and in-person “appointments” A grand total of 31 hours spent talking to support techs, waiting for callbacks, and watching repair attempts that went nowhere. ✔️ The final outcome? Samsung finally came to pick up the TV from my living room floor like the giant, useless brick it was. They ultimately issued a check, which was the only thing they did right — but it should never have gotten to that point. The most frustrating part? Every step felt like starting from zero. Repeating the same information. Re-explaining the same problem. Getting the same scripted responses. Being told to “try the same troubleshooting steps again.” If I wanted to waste over a month of full working days doing customer-service gymnastics, I would’ve taken a part-time job at a call center. Bottom line: This TV was an expensive, oversized decoration in my home — a non-functional 85-inch monument to Samsung’s declining quality control and their painfully slow support process. If I could give zero stars, I would. If I could give negative stars, I’d gladly go into debt. Samsung, do better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever have questions or need help with your TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Living room TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t beat this tv for its value. The picture quality is superb.
I would recommend this to a friend- Cons mentioned:Hdmi ports
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have seen the red flag , a samsung tv for for grand and on sale for 699.00 ya because they cant sell them picture is trash , sound trash, functionality trash only two hdmi slots remote trash! Dont waste your money ! Now I have to take my TV down and take it back!! Smh I’m disappointed in you Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tonylemonade,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6950 TV. Your feedback is important to us and will be shared with our product teams.
If you have not returned your unit, we are available and happy to assist you with troubleshooting or to set up a warranty appointment. There are setting adjustments available to help improve picture and sound quality.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
~Samsung Pro
Super easy to set up!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for about a month now and it's AMAZING! Not only was the packaging super supportive it was easy to disassemble. All around it was a great experience to buy and assemble!
I would recommend this to a friendExcellent Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super fast and no details. was an excellent purchase.
I would recommend this to a friend- Cons mentioned:Functionality
MRS TAYLOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.defective TV turns on & no screen very frustrating to purchase a TV this size & pay to install only to have it not working Unable to determine the sound bar works untilTV is replaced Which total care did assist in scheduling the return Hopefully this was just anomaly only I have to arrange for this to take place due to the size & installation details up tv with sound bar by same brand to ensure capability
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErinH,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Decent TV but poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent TV overall; however, the sound system is poor. Be sure to get a soundbar, trust me.
I would recommend this to a friendA pretty solid TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is pretty good for the money. If you have the extra money I would go for the QLED…
I would recommend this to a friendSamsung TVs are the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the tv. But it came with a factory default screen where the corner was rippled. Best Buy did an amazing job for replacing it and on top of that this is the best freaking TV. We are seeing SAMSUNG people for life.
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this Tv for the past half year and it’s great no problems
I would recommend this to a friendMy TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect restarts from time to time but works good.
I would recommend this to a friend