Customer Ratings & Reviews
- Model:
- UN85DU6950FXZA
- SKU:
- 6606916
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the excellent picture quality and size of the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024). Some customers have reported issues with the TV freezing while streaming. A few customers have also mentioned the limited number of HDMI ports.
This summary was generated by AI based on customer reviews.
Think Twice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 of these. One works just fine, while the other one freezes and resets every time we watch it. Super annoying!
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdgarL,
We appreciate your feedback, and for optimal performance we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Solid TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV! Lacks good sound, soundbar or a sound system is neccesary!
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. My only suggestion is to have a sound bar as the audio quality isn't that great.
I would recommend this to a friendTelevision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes your living room feel like if you’re in a movie theater.
I would recommend this to a friendSamsung 85''
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv with a great price!!! easy to setup and great apps!!
I would recommend this to a friendThank you Georgetown team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you to the team in Georgetown they went above and beyond helping me get the perfect tv and making sure it was delivered the same day
I would recommend this to a friend- Cons mentioned:Functionality
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.***DO NOT BUY!!*** Less than 30 days old and we have already had Samsung tech out to replace motherboard and tv still freezes while streaming. Samsung refuse to replace unit and we didn’t start claim until after the return date for Best Buy even though the problem started from the 2nd day we had it. Bought a Samsung product thinking the quality would help us avoid something like this but neither Samsung or Best Buy want to stand behind this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelissaS,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better investigate this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Cons mentioned:Functionality
Total Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV to replace 7 year old LG. Just past the return period started having issue after issue. Tv randomly freezing to black screen, randomly kicking you out of apps, won’t load apps. Have been in contact with Samsung customer support multiple times to no avail. Next step is them sending out a service tech. At this point I don’t even want the tv anymore and if they can’t fix it they will replace it with same model. What happened to the quality of the past Samsung. I miss my LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TALLONM,
We appreciate your feedback, and for optimal performance we ask that you please ensure you've got the latest firmware version installed on your DU6950 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance or want to schedule service, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
85"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV for the money. Fits perfectly in my man cave.
I would recommend this to a friendLove my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great on time delivery, would recommend best buy to everybody
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with TV purchased few months ago! All family members love it! Highly recommend Best Buy-lots of great options for different budgets !
I would recommend this to a friendGood for old Farts too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, but not easy Smart TV for O'l Farts to figure out!!!!
I would recommend this to a friend75”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was totally awesome the pick and delivery guys were very help and worked very well to keep us satisfied.
I would recommend this to a friendSound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv sound is terrible, i wouldn’t recommend it to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsungcrystaluhd,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at -800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new TV, the service was great as well.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV; you just will need a sound bar. We did exchange it for a different Samsung TV,but we loved it and had no complaints.
I would recommend this to a friendbestbuy tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for the my family movie night. The pick up process was so easy and convenient.
I would recommend this to a friendQuality experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went well TV delivered on time with care. I have bought (6) TV’s from Best Buy
I would recommend this to a friendTeam Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my T.V and the 2 Associates who helped me were great.
I would recommend this to a friend85" TV Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for a opened-box product. Shipping went well with no issues.
I would recommend this to a friend