Customer Ratings & Reviews
- Model:
- UN85DU6950FXZA
- SKU:
- 6606916
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and size of the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024). However, some users experienced issues with the TV's functionality, including occasional freezing, reboots, and Wi-Fi connectivity problems. A limited number of HDMI ports was also a common complaint among some customers. Despite these drawbacks, many found the large screen size to be a significant advantage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Functionality
Issues Out of the Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv I purchased had a hardware issue and was defective. Sound quality was terrible (sounded like it sound was bouncing off tin) and it would freeze and reboot consistently, all solutions provided by Samsung didn’t repair the issue. Wanted to love it, but it came out of the box with issues. Ended up returning it and going with the TCL QM6K ( way better sound quality and phenomenal picture).
No, I would not recommend this to a friendBrand response from Samsung
Posted .user200250,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
- Pros mentioned:Picture qualityCons mentioned:Functionality
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could return the TV I would. I should have adhered to the reviews. The volume is horrible. The picture is great . The biggest issue is the TV cuts off all the freaking time . Not an Internet issue nor a connection issue. It stops in the middle of shoes shed blacks out. If you want a TV . I would advise to get a higher quality Samsung .
No, I would not recommend this to a friendBrand response from Samsung
Posted .JaylaG,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Big gorgeous tv, little price tag.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great tv for the money, just get a sound bar to go with it the built in tv speakers are mediocre the legs have multiple positions to install them if you have a smaller surface to set your tv on the smart tv operating system works great as well easy streaming and easy set up.
I would recommend this to a friend- Pros mentioned:Picture quality
TV Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase for our unit. It looks very nice and the quality is very very good.
I would recommend this to a friend BEAUTIFUL TV/ LOVE IT!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV, attached to my wall. It was a mess putting it up on the wall. I wasn't going to pay the company's third-party installers to do what my husband and I could do for free. love this tv. can't believe the price of the 85 ' inch is the same cost I paid five years before, for a 55" Toshiba.
I would recommend this to a friend- Pros mentioned:Picture quality
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, that with the right adjustments to settings, puts out a brilliant picture.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my purchase!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend Great TV...upgrade your audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV...Hate the audio. I would buy this again because I have soundbar and subwoofer but please know going in that you'll need to upgrade your audio.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture, poor sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture and the perfect size for our living room however, the sound is less than good. We purchased a sound bar to help.
I would recommend this to a friendBrand response from Samsung
Posted .JacklynZ,
Thank you for sharing your thoughts regarding the DU6950 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Hdmi ports
Glad i canceled before delivery!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its evident where Samsung cut corners to be competitive with entry level brands… I could work around 2 hdmi ports, but no optical out????? Ill be ordering the TCL instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NoahD,
Thank you for your interest in the Samsung DU6950 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6950 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
- Cons mentioned:Functionality
Owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the TV it crashes and restarts several times with a loud clicking sounds
No, I would not recommend this to a friendBrand response from Samsung
Posted .user947311,
Thank you for letting us know about the issues you are having with your DU6900 TV crashing. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Samsung TV and Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My salesperson was professional and knowledgeable. The price was on point. The quality of my 85"tv and sound bar is great!
I would recommend this to a friendExpected better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use the replacement program due to operating system failure. Good customer service though. I am using a sound bar to get better sound quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnR,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality. Will order again. Customer support is awesome.
I would recommend this to a friendTelevision Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.first 2 televisions were faulty 3 rd. one works. over a 2 week process between purchase and a usable television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RayS,
It’s unfortunate to hear about your experience with Samsung’s DU6950 TV. Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Entry level Tv at best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up bringing it back and switching it out for a Sony. Poor picture quality and sound issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user210909,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Broken tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken and got no help from customer service at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .JacobT,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly. If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Crap tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck majorly returned two of them and both had messed up screens
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoshuaB,
Thank you for taking the time to provide feedback on your DU6950 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro