Customer Ratings & Reviews
- Model:
- UN85DU6950FXZA
- SKU:
- 6606916
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and size of the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024). However, some users experienced issues with the TV's functionality, including occasional freezing, reboots, and Wi-Fi connectivity problems. A limited number of HDMI ports was also a common complaint among some customers. Despite these drawbacks, many found the large screen size to be a significant advantage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Good purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! No complaints, very vibrant and easy to work my husband loves it
I would recommend this to a friend don`t forget to buy the surround sound with the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal however you will want surround sound because the sound isn`t good at all.
I would recommend this to a friend85 Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase but speakers suck so I would recommend buying sound bar
I would recommend this to a friend- Pros mentioned:Picture quality
Love it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works awesome, ill give it 5 stars, the fisrts one was damaged, we returned no problem, the second one is perfect. We love it
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV for the $
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. Works great for watching games. Overall, good value and the picture is nice.
I would recommend this to a friend - Pros mentioned:Picture quality
Theater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and some quality are amazing. This is in my living room and mounted. I’m enjoying every moment it.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV at a Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture! Tv also has great speakers, we didn’t have to hook up our surround sound!!
I would recommend this to a friend Run Away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an 85-inch Samsung TV expecting premium quality. What I got instead was a massive, $1,000 dollar floor ornament and a customer-service nightmare that ate up 31 hours of my life — yes, I literally kept track. Here’s the highlight reel of this disaster: ✔️ Motherboard replaced — twice Still broken. ✔️ Main screen replaced — once Still broken. ✔️ 4 months of troubleshooting Still broken. ✔️ Endless phone calls, transfers, and in-person “appointments” A grand total of 31 hours spent talking to support techs, waiting for callbacks, and watching repair attempts that went nowhere. ✔️ The final outcome? Samsung finally came to pick up the TV from my living room floor like the giant, useless brick it was. They ultimately issued a check, which was the only thing they did right — but it should never have gotten to that point. The most frustrating part? Every step felt like starting from zero. Repeating the same information. Re-explaining the same problem. Getting the same scripted responses. Being told to “try the same troubleshooting steps again.” If I wanted to waste over a month of full working days doing customer-service gymnastics, I would’ve taken a part-time job at a call center. Bottom line: This TV was an expensive, oversized decoration in my home — a non-functional 85-inch monument to Samsung’s declining quality control and their painfully slow support process. If I could give zero stars, I would. If I could give negative stars, I’d gladly go into debt. Samsung, do better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever have questions or need help with your TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Perfect TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv is amazing and exactly what we wanted,, I purchased this for our 7 year wedding Anniversary.....
I would recommend this to a friend Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is so clear! The sound could be better though
I would recommend this to a friend- Pros mentioned:Picture quality
M
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, I had to call home services to reboot it, and I have had zero issues since.
I would recommend this to a friend Think Twice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 of these. One works just fine, while the other one freezes and resets every time we watch it. Super annoying!
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdgarL,
We appreciate your feedback, and for optimal performance we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Excellent Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super fast and no details. was an excellent purchase.
I would recommend this to a friendCustomer first..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it this was a great sellaction best buy staff is truly caring and understanding of customers needs...we sincerely appreciate and thank you for your service...w. Gordon And family.
I would recommend this to a friend- Cons mentioned:Functionality
MRS TAYLOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.defective TV turns on & no screen very frustrating to purchase a TV this size & pay to install only to have it not working Unable to determine the sound bar works untilTV is replaced Which total care did assist in scheduling the return Hopefully this was just anomaly only I have to arrange for this to take place due to the size & installation details up tv with sound bar by same brand to ensure capability
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErinH,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Pros mentioned:Picture quality
Best TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV great apps, great sound, easy to use, this is the best TV I have ever had in my life.
I would recommend this to a friend - Pros mentioned:Picture quality
tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. it works well with excellent picture quality
I would recommend this to a friend - Pros mentioned:Picture quality
Highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery on time and in good condition. Clear and great quality TV as well
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great the picture and the sizebis perfect for our living room
I would recommend this to a friend Living room TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t beat this tv for its value. The picture quality is superb.
I would recommend this to a friend