Customer Ratings & Reviews

This is a great 85in for t h e price. Definitely reccomend

Unfortunately, I didnt realize this wasn't a non-glare screen. That was actually my fault for not researching better before purchasing. We have to close all curtains and shutters in the room to watch TV comfortably. Would highly reccomend if it comes in NON-GLARE, otherwise, marginal reccomendation

after a few adjustments to the color the picture looks great.

I really like the size and the picture of the tv. It was easy setup.

am extremely happy with my purchase. The product works perfectly, has great quality, and met all my expectations. Highly recommended!”

I hope this message reaches the appropriate department. To be direct, I am extremely disappointed with my recent experience and feel compelled to share how disenfranchised I am with Best Buy. At this point, the company has lost me as a customer. I purchased an 85” Samsung television on November 2, 2024. On November 15, 2025, the screen went completely black and became inoperable. As a Best Buy Total member, I submitted an online repair request the following day, November 16th. After multiple online chat sessions and more than 90 minutes on the phone with customer service representatives and a supervisor, I remain thoroughly unsatisfied with the resolution provided. After several conversations, I was informed that the earliest available appointment for a repair technician is December 4th—19 days after I reported the issue. Despite paying $179.99 annually for the membership, I will be without a functioning family room television for more than two and a half weeks and am still required to pay an $80 service fee. I asked whether I could bring the television to a store for assistance, but was told this was not an option. Additionally, if the television cannot be repaired, I will need to work with the Exchange Department for further resolution. During my conversation with the supervisor, I acknowledged that Best Buy does not control the schedule of third-party technicians. However, given the significant inconvenience and delay, I requested a waiver of the $80 service fee. I was told this was not possible. I also explained that I have spent thousands of dollars with Best Buy this year—including purchases of drones, televisions, a PS5, dash cameras, and installations—and that the lack of flexibility on such a small accommodation was extremely disappointing. I stated that I would be canceling my membership and discontinuing all future business with Best Buy. Unfortunately, my concerns were not meaningfully acknowledged. Given the circumstances, I will proceed with the scheduled repair but will be canceling my Best Buy Total membership immediately afterward. A small amount of understanding and customer-focused service would have resulted in a very different outcome. Instead, I now feel that Best Buy prioritizes policies over customer loyalty. I will be sharing this experience on social media and relevant review platforms, and I will be advising my colleagues and friends—especially those in the military community—to reconsider using Best Buy in the future.

Great TV excellent price. Looking forward to watching the world series on it.

Great tv for the Black Friday price I purchased it at.

The TV is good for watching TV in a dark room as it has an excellent contrast and great black uniformity.

Awesome TV. Great quality and perfect for the living room.

Great product, terrific picture. I would buy again.

Love this TV! The price is perfect and the quality is in line with what I needed for my family room. I use a sounds bar for the audio, so I don’t really use the internal speakers. I would recommend this tv to others for size and price point.

Good image and sound.it is a good price for the size.

I would recomend to friends and family. It’s a great tv

Best TV I’ve ever bought, looks and works great for the price.

Very nice tv for the price. I remember buying my 1080p 65 inch for $1,600 back in the day. This TV is a bargain at this price. Samsung dominates in quality. I've only ever owned their brand and none of them ever went bad. Even 15 years later!

Geek squad techs were really nice and professional. They provided the layout of where the tv could be mounted based off the size of the tv. They mounted the bracket, showed me it was leveled. They mounted the tv after. Connected everything and showed me how to use all major apps. Great experience.

I enjoy it. Very crisp picture and I like the big screen

Very satisfied customer. TV looks great on my wall.

Good deal on tv for the price. It shows a good picture and the family really enjoy streaming shows.