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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 888 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 888 reviews
  • Rated 5 out of 5 stars

    Samsung - 85” Class DU7200 Series Crystal UHD 4K S

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv. We are still trying to get used to how big it is. So far we are very pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and Amazing Geek Squad service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an 85” and a 65” Samsung 4K Smart TVs, plus brackets to install on wall. The Geek Squad arrived and took care of everything. I couldn’t have been easier. Love the TVs and love the top-notch Geek Squad service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience ‘!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire process of buying the TV at best buy was exceptional!! I bought it online and the app is very user friendly. The delivery date was respected and the delivery team was super nice. I will definetly buy again from them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great value 85”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the money! Don’t expect big features; but when it comes to image quality it is all there! Very happy with this tv!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AlejandroC,

      Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    TV geeks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV! Its like having a whole theater in your living room. Great for movie nights, and sports. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my 85-inch Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a new experience, I'm still learning new features. Very good sound quality, clarity, in short, a very good product, a good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They could’ve given a better if not the same deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was great but the warranty was not worth it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Diggy,

      Thank you for your feedback. We back the DU7200 Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN85DU7200FXZA.

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear picture just need to be a little bit brighter

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good but terrible tv can’t get certain apps because of brand and the remote you can’t just point at tv have to make sure it’s pointed directly at right corner of sensor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase and delivery experience was excellent! It is rare to find companies that provide a window of time for their delivery and then actually are successful in meeting the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv it’s so big and perfect for my living room. Haven’t had any issues and really enjoy the Home Screen design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great pic and size for the price. as with most televisions. sound get a sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Electronics Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    …………………………………….::::::::::::::::Over all very satisfied with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality TV, couldn’t have made a better choice..The price was amazing, the pick up was seamless, the installation spot on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My ttv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv and all the technology that come with it really easy use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television. Screen is clear and crisp. Works well with smart home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality television!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! It's in our conference room for meetings, etc. Recommend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed with Purchase and Customer Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Samsung 85” DU7200 TV, and while the picture is decent, there’s a little green dot that won’t go away. Returning it would be too much of a hassle because the customer service at this location was rude and unhelpful. On top of that, I chose curbside pickup for convenience, yet I still had to go inside the store to get my order. To make matters worse, I had to assist the associate in loading the TV into my vehicle. If I’m paying this much for a product, I expect better service. Not a great experience overall. Would not recommend this store for big purchases.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MikeyB,

      We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.

      If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing tv for the price. I replace mybold Samsung tv after 13 year

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bang for the Buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice tv for the cost but it defintely requires sound bar as the built in speakers are not very good.

    I would recommend this to a friend