Customer Ratings & Reviews

Absolutely love this TV. It’s in my bedroom and it looks like I have a theater in my house.

I bought this Samsung 85” DU7200 TV, and while the picture is decent, there’s a little green dot that won’t go away. Returning it would be too much of a hassle because the customer service at this location was rude and unhelpful. On top of that, I chose curbside pickup for convenience, yet I still had to go inside the store to get my order. To make matters worse, I had to assist the associate in loading the TV into my vehicle. If I’m paying this much for a product, I expect better service. Not a great experience overall. Would not recommend this store for big purchases.

We love this tv. We are still trying to get used to how big it is. So far we are very pleased with this purchase.

I hope this message reaches the appropriate department. To be direct, I am extremely disappointed with my recent experience and feel compelled to share how disenfranchised I am with Best Buy. At this point, the company has lost me as a customer. I purchased an 85” Samsung television on November 2, 2024. On November 15, 2025, the screen went completely black and became inoperable. As a Best Buy Total member, I submitted an online repair request the following day, November 16th. After multiple online chat sessions and more than 90 minutes on the phone with customer service representatives and a supervisor, I remain thoroughly unsatisfied with the resolution provided. After several conversations, I was informed that the earliest available appointment for a repair technician is December 4th—19 days after I reported the issue. Despite paying $179.99 annually for the membership, I will be without a functioning family room television for more than two and a half weeks and am still required to pay an $80 service fee. I asked whether I could bring the television to a store for assistance, but was told this was not an option. Additionally, if the television cannot be repaired, I will need to work with the Exchange Department for further resolution. During my conversation with the supervisor, I acknowledged that Best Buy does not control the schedule of third-party technicians. However, given the significant inconvenience and delay, I requested a waiver of the $80 service fee. I was told this was not possible. I also explained that I have spent thousands of dollars with Best Buy this year—including purchases of drones, televisions, a PS5, dash cameras, and installations—and that the lack of flexibility on such a small accommodation was extremely disappointing. I stated that I would be canceling my membership and discontinuing all future business with Best Buy. Unfortunately, my concerns were not meaningfully acknowledged. Given the circumstances, I will proceed with the scheduled repair but will be canceling my Best Buy Total membership immediately afterward. A small amount of understanding and customer-focused service would have resulted in a very different outcome. Instead, I now feel that Best Buy prioritizes policies over customer loyalty. I will be sharing this experience on social media and relevant review platforms, and I will be advising my colleagues and friends—especially those in the military community—to reconsider using Best Buy in the future.

Awesome TV! Its like having a whole theater in your living room. Great for movie nights, and sports. Highly recommend

Very nice and very good excellent tv Samsung crystal

Great buy for the money! Don’t expect big features; but when it comes to image quality it is all there! Very happy with this tv!

Great quality TV, couldn’t have made a better choice..The price was amazing, the pick up was seamless, the installation spot on

This was perfect for our situation. A room that was rarely used for anything is now the source of contention in the household. (in a good way)

awesome, awesome awesome. Once I got my TV delivered and hung on my wall, the TV has been awesome. Customer service was fantastic. Thank you so much Dr. B.

nice picture easy to set up no optical input for sound

I expected much more from an 85-inch Samsung TV. The picture quality is decent, but the brightness and contrast are disappointing for this price range. The smart features are slow, and the remote feels cheap. For such a big screen, the sound quality should be much better. Overall, not worth the hype.

Kind of lame tv, good size bur old tech, ir doesnt support hdmi 2.1 and thats very sad and disappointing.

Great TV for price! Also very light for the size. Was able to easily help husband put up on mount.

Love all Samsung products! And this one does not disappoint. I got this for husband for Christmas. I can’t keep him out of the bonus room now!

great pic and size for the price. as with most televisions. sound get a sound bar

So far so good. Amazon app keeps needing reinstall but the Samsung setup makes it really easy to do so all in all, we really like our tv.

nice tv and the price was right, the employee and manager were very helpful since the original tv I wanted was not available.

Love this television. Screen is clear and crisp. Works well with smart home.

…………………………………….::::::::::::::::Over all very satisfied with my purchase