Customer Ratings & Reviews
- Model:
- UN85DU7200FXZA
- SKU:
- 11915416
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Apps dont work with ALEXA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about the TV EXCEPT i cannot use ALEXA to control streaming apps. I was informed that i have to use BIXBY which does not integrate with ALEXA. And anyone that has tried BIXBY knows that it cant compare to ALEXA
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Didntkeeptheirword,
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was bad quality for the price, I was expecting much more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PetroM,
It’s unfortunate to hear you’re not fully satisfied with your Samsung TV. Please know we are available and happy to assist you with any troubleshooting or questions you may have. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
FLAWED SCREEN
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had a black dot along bottom border line of frame. Already spent 1000$ to get it set up and mounted. So I’m pretty much stuck with it unless I fork out more money to get taken down just to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LandisC,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the dots you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the dots still appear after replacing the cable, troubleshoot the external device.
- If dots appear during the Picture Test, proceed to the next step.
If dots appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Shouldve got a hisense 85
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that good a tv. Great size but picture should be better. Upscale is lacking and the feet do not screw into the tv. Really nervous to stand it up. Only reason i haven't returned it is because its so heavy i just dont feel like picking it up again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CamAlly,
Thank you for your feedback. Please know that the DU7200 TV’s stand was solidly designed and extensively tested for stability, but there are a few things we’d like you to check:
1. Make sure the stand is correctly installed. Please also make sure you’ve installed the “R” labeled leg on the right and “L” on the left. When the legs are inserted correctly, you’ll hear a slight “click” when they’re in place.
2. Inspect the stand for any cracks, damage, or missing hardware.
If your stand is correctly installed and it still seems crooked/wobbly, please reach Samsung Support and an agent will be happy to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Broken TV arrived, horrible customer support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV arrived with broken screen. The customer service is very poor, it’s so hard to communicate with them. It was a challenge to get the replacement. It toke like 2 weeks since a day of purchase to get working TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RaphaelE,
Thank you for sharing your exchange experience with us. Please know your feedback will be shared with our internal teams. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
HDMI port
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy 85 inch problems with hdmi port I’m on my 4th tv luckily I bought 5year protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Demetrius,
I'm very sorry you are experiencing extended issues with the HDMI ports on the DU7200 TV. So we can better assist you, please contact us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Advisor
3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for me. Tv dint last 3 months. Screen black and flickering for no reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShermaineW,
We're sorry to hear about your experience with the DU7200 TV. Please know that Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not Clear as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was actually not crystal clear at all! It was super pixelated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chrissy,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 85" Class DU7200 Series Crystal UHD 4K Sma
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I could give 0 stars I would, TV screen cracked not even 6 months old and Samsung does not want to cover the TV, Was working fine last night and got up this morning and cracked in right hand corner. Samsung customer service sucks!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lois,
I’m sorry to hear of the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation.
For further questions or concerns, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this set up for installation and delivery. It never was delivered. It was scheduled 3 times. After the 3rd no show I canceled the order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tops,
Thank you for letting us know about your delivery experience, and we are sorry that you were unable to have the TV delivered due to delivery issues. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not google
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No google tv.im not a fan for that reason thats all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yaeshaw,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Useless!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this tv if you are planning to mount it on the wall.. power cord keep falling/removing from the tv. Cant return it because I already throw the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joebry99,
Thank you for your purchase and feedback on the DU7200 TV. Please know the power cable should not easily fall out of its port. When inserting it, please make sure it is fully and properly attached. If you continue to have issues, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Customer Service I have ever experienced. Very rude people and are of NO help
No, I would not recommend this to a friendBrand response from Samsung
Posted .user169752,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My children love this Tv. The color and sound just perfect and the price even better
I would recommend this to a friendGame room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great on the wall in my new game room with great picture, sound and easy to use remote. Also ordering on line was easy and the set up for delivery was easy and was delivered on time with updates from the drive on the day of delivery and they where professional putting it where I wanted it to go.
I would recommend this to a friendSamsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great TV with good picture quality. I own a Samsung Q60 and the picture is very close plus this TV has new easy to use features
I would recommend this to a friendFamilysizeTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new TV. Large TV, yet picture is very clear and sharp. Perfect for open floor pan. Can see from Kitchen and Dining Nook as well as Family Room. Samsung is the best!
I would recommend this to a frienddonna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most important thing about the tv is that the picture is beautiful.
I would recommend this to a friendWell worth the price TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Excellent value. Decent sound quality.
I would recommend this to a friendHappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its all that I expected from samsung. High guality. VERY VERY nice picture and sound. I would recommend tv to anyone looking to buy. Cant beat the price. I love my movie nights with the family
I would recommend this to a friend