Customer Ratings & Reviews

I hope this message reaches the appropriate department. To be direct, I am extremely disappointed with my recent experience and feel compelled to share how disenfranchised I am with Best Buy. At this point, the company has lost me as a customer. I purchased an 85” Samsung television on November 2, 2024. On November 15, 2025, the screen went completely black and became inoperable. As a Best Buy Total member, I submitted an online repair request the following day, November 16th. After multiple online chat sessions and more than 90 minutes on the phone with customer service representatives and a supervisor, I remain thoroughly unsatisfied with the resolution provided. After several conversations, I was informed that the earliest available appointment for a repair technician is December 4th—19 days after I reported the issue. Despite paying $179.99 annually for the membership, I will be without a functioning family room television for more than two and a half weeks and am still required to pay an $80 service fee. I asked whether I could bring the television to a store for assistance, but was told this was not an option. Additionally, if the television cannot be repaired, I will need to work with the Exchange Department for further resolution. During my conversation with the supervisor, I acknowledged that Best Buy does not control the schedule of third-party technicians. However, given the significant inconvenience and delay, I requested a waiver of the $80 service fee. I was told this was not possible. I also explained that I have spent thousands of dollars with Best Buy this year—including purchases of drones, televisions, a PS5, dash cameras, and installations—and that the lack of flexibility on such a small accommodation was extremely disappointing. I stated that I would be canceling my membership and discontinuing all future business with Best Buy. Unfortunately, my concerns were not meaningfully acknowledged. Given the circumstances, I will proceed with the scheduled repair but will be canceling my Best Buy Total membership immediately afterward. A small amount of understanding and customer-focused service would have resulted in a very different outcome. Instead, I now feel that Best Buy prioritizes policies over customer loyalty. I will be sharing this experience on social media and relevant review platforms, and I will be advising my colleagues and friends—especially those in the military community—to reconsider using Best Buy in the future.

The TV is amazing I never thought that that 85 inch would bring so much clarity so I thank you to the sales floor people that help me purchase change my mind thank you

Great quality for the price. Clarity is good against sunlight. The first unit came damaged but Bestbuy took action immediately and sent a replacement within 3 business days. I am happy with my purchase.

Nice quality yessssssssssssssssssssssssssssssssssss

great quality tv the has everything I wanted due to Roku has decided to make their own brand and not like the one I purchased earlier this year not disappointed

It is a pleasure to have this product in my bedroom, I have 6 tv's and all of them same brand (Samsung) always good quality and I know last lot of years.

Just amazing, picture so clean and clear, sound amazing i love it

It’s a good product we like it. for a house is a good product. Price is good. Looks good so far enjoying thank you

Good tv works perfectly and would recommend to anyone

It's a good tv and it's a good size, excellent for expending family time

Geys the job done for television, i dont watch much tv but when i do this television definitely brinbgs good quality at a great reasonable price

Awesome tv looks good I had to go with this one because it had the smallest legs the other ones wouldn’t fit on my tv stand

Pros -big -good price -easy to setup apps and account Cons -audio is glitchy -picture is glitchy at times

In love with this TV the clarity is so intense. I will always go with a Samsung this is my second one nothing wrong with the first one just decided to go bigger screen.

The picture is amazing. We have had the TV for a month now and have enjoyed watching.

Great picture at a great price it went on sale a couple of days after I bought it so I contacted Best Buy and they gave me a refund excellent customer service !!!

Great TV looks good I’m glad I chose this Samsung tv

Couldn't argue about the Memorial Day sale price and it works great with the viewing distance and where we have it hung. Only complaint is that AirPlay and casting isn't cooperating.

The entire process of buying the TV at best buy was exceptional!! I bought it online and the app is very user friendly. The delivery date was respected and the delivery team was super nice. I will definetly buy again from them.

I bought an 85” and a 65” Samsung 4K Smart TVs, plus brackets to install on wall. The Geek Squad arrived and took care of everything. I couldn’t have been easier. Love the TVs and love the top-notch Geek Squad service!!!