Customer Ratings & Reviews

Love the size, fits room perfectly great image. Easy to set up by yourself. Fun for the hole family

I hope this message reaches the appropriate department. To be direct, I am extremely disappointed with my recent experience and feel compelled to share how disenfranchised I am with Best Buy. At this point, the company has lost me as a customer. I purchased an 85” Samsung television on November 2, 2024. On November 15, 2025, the screen went completely black and became inoperable. As a Best Buy Total member, I submitted an online repair request the following day, November 16th. After multiple online chat sessions and more than 90 minutes on the phone with customer service representatives and a supervisor, I remain thoroughly unsatisfied with the resolution provided. After several conversations, I was informed that the earliest available appointment for a repair technician is December 4th—19 days after I reported the issue. Despite paying $179.99 annually for the membership, I will be without a functioning family room television for more than two and a half weeks and am still required to pay an $80 service fee. I asked whether I could bring the television to a store for assistance, but was told this was not an option. Additionally, if the television cannot be repaired, I will need to work with the Exchange Department for further resolution. During my conversation with the supervisor, I acknowledged that Best Buy does not control the schedule of third-party technicians. However, given the significant inconvenience and delay, I requested a waiver of the $80 service fee. I was told this was not possible. I also explained that I have spent thousands of dollars with Best Buy this year—including purchases of drones, televisions, a PS5, dash cameras, and installations—and that the lack of flexibility on such a small accommodation was extremely disappointing. I stated that I would be canceling my membership and discontinuing all future business with Best Buy. Unfortunately, my concerns were not meaningfully acknowledged. Given the circumstances, I will proceed with the scheduled repair but will be canceling my Best Buy Total membership immediately afterward. A small amount of understanding and customer-focused service would have resulted in a very different outcome. Instead, I now feel that Best Buy prioritizes policies over customer loyalty. I will be sharing this experience on social media and relevant review platforms, and I will be advising my colleagues and friends—especially those in the military community—to reconsider using Best Buy in the future.

Love this television. Screen is clear and crisp. Works well with smart home.

…………………………………….::::::::::::::::Over all very satisfied with my purchase

It is amazing tv for the price. I replace mybold Samsung tv after 13 year

I love the tv and all the technology that come with it really easy use

Great tv! It's in our conference room for meetings, etc. Recommend!

I expected much more from an 85-inch Samsung TV. The picture quality is decent, but the brightness and contrast are disappointing for this price range. The smart features are slow, and the remote feels cheap. For such a big screen, the sound quality should be much better. Overall, not worth the hype.

The best price and best value. The tv have a lot of app on it. This TV have all in one i need.

I absolutely love my 85 inch tvs , i go to the movies every night.

TV was installed properly and efficiently. Everything from the purchase and the sales person to the installation team was seamless. A great shopping experience!

The Tv works well, upgraded my fathers living room tv. Definitely worth it. However it took a long time to process my order for some reason. I wasn’t able to pick up the tv 4 days later. Other than that I can’t complain.

Absolutely love this tv. For the size and quality, you really can’t beat the price.

If you are looking for a big and cheap tv, this is it. The picture quality isn’t too bad, it just doesn’t show really dark scenes well but it’s good overall.

Awesome TV. Vivid colors; lots of features and the installation team was amazing. Has made our TV viewing and family time most enjoyable.

Very affordable and works well. Delivered fast and Efficiently. Great Deal

Great buy and fast installation! Very happy with the purchase

Excellent product very suitable for the home I recommend it

This is a very nice tv for the cost but it defintely requires sound bar as the built in speakers are not very good.

Great for the value!! No regrets on this one for our family room.