Customer Ratings & Reviews
- Model:
- QN85Q60CAFXZA
- SKU:
- 6537377
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the 85" Class Q60C QLED 4K UHD Smart Tizen TV (2023) for its exceptional picture quality, ease of use, and impressive size, frequently praising the vibrant colors and user-friendly interface. Many appreciate the value for the price and the convenient features like the rechargeable remote. While some users noted the volume could be improved, the overwhelmingly positive feedback points to a highly satisfying viewing experience.
This summary was generated by AI based on customer reviews.
Manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality 4 stars not too bad sounds is ok too price ok
No, I would not recommend this to a friendQLED!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the QLED technology! Not sure if Samsung has the hold on the TV market, but the QLED is definitely worth it
I would recommend this to a friend86 tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It well taking care of for a used 86 tv Qled thanks best buy
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for living room entertainment. Add surround for best experience. (Sonos)
I would recommend this to a friendGreat tv until it wasn’t.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great TV until it stopped working. I’m not if it is a Samsung problem (had a previous Samsung tv do the same thing. TV was purchased June 2023 and completely died Nov 2024 during our Thanksgiving family day. Hopefully BestBuy will remedy this issue. Prior to the catastrophic failure it had been an amazing TV. We have the exact model but in 55” in a different room.
No, I would not recommend this to a friendGreat TV for men’s cave or living room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV resolution is really great:) Couple of LED’s are missing not a big deal
I would recommend this to a friendWorth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is great just wish the blacks were better.
I would recommend this to a friendDisappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive always bought Samsung tv i really thought I was going to be really happy with this product. To my surprise i was really disappointed with the overall quality of the picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GustavoH,
We appreciate your thoughts on the picture quality of Samsung’s Q60C TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Spend a little more and get a the better model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am not super impressed with this tv especially at this price point and ended up returning the tv. If you are already spending this much just invest a little more in a better model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SylviaL,
It’s unfortunate to hear of the issues that have caused you to return your Q60C TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
85" Samsung QLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the sale price I thought that this TV was going to be a gane changer. It is not by any means, My 75" Samsung that's actually a down grade from this 85" has a better picture.
I would recommend this to a friendBrand response from Samsung
Posted .CaptainTJ,
We appreciate your thoughts on the picture quality of Samsung’s Q60C TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on what I saw in store and what I see at home is pretty disappointing. Thought by buying a more expensive tv the quality would have been better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dolph506,
Thank you for sharing your thoughts on the picture quality of your Q60C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Save up for an OLED instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is mostly dark. If its cheap and you do not mind the sound issues or the darkness if the TV, go ahead. I wiuld have saved up for an upgrade honestly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeejayKray,
I’m sorry to hear you’re not fully satisfied with the Q60C TV’s picture quality. If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
You may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
Please also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not Worth It!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Tv late August of 2023, in the first week of January 2025 out of the blue the tv went blank started to turn on and off nothing I've tried has worked. I contacted support to be told the warranty is expired and now I have to pay $125 just to get a diagnostic. luckily I have another tv at home a roku Tv that has lasted for 6+ years. This Samsung barley lasted 1 year and 4 months. Don't buy Samsung!!
No, I would not recommend this to a friendSamsung 75
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is not bad. it has not given me a headache yet.
I would recommend this to a friendBrand response from Samsung
Posted .AJHudson,
Thanks for taking a moment to review Samsung’s Q60C TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not a Samsung fan anymore
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went blank within 8 months. Called support for them to tell me I was out of warranty and had to look for my receipt. Then they told me they would send service out but no one ever reached out. Look online and a lot of people had similar issues.
No, I would not recommend this to a friendNot the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are disappointed as this tv barely madw it a yeear before having issues and having to replace it.
No, I would not recommend this to a friendNo remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote refuse to provide an remote best buy white Marsh Maryland
No, I would not recommend this to a friendDon’t waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy anything from Best Buy. They’ll treat you good till you buy something that you have a problem with
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeonardV,
Please know you are leaving a review and 1-star rating for the 85" Q60C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q60C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not the greatest picture...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the screen has light and dark variation on plain black screen that bleed into the dark spots of the picture. Not impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bummer,
Thank you for sharing your thoughts on the picture quality of your Q60C TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Horrible TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV panel stopped working in less than a year. No warranty. No support. Told it was a lemon. $2K down the drain. Do not buy Samsung! Told their tv’s have a 20% fail rate.
No, I would not recommend this to a friend
