Customer Ratings & Reviews
- Model:
- QN85Q80TAFXZA
- SKU:
- 6402407
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the 85" Class Q80T Series QLED 4K UHD Smart Tizen TV's picture quality, describing it as amazing. They also appreciate the large screen size and find the setup process easy. While some customers rave about the great colors and its suitability for gaming, a few express concerns about the remote control and the overall durability of newer TVs.
This summary was generated by AI based on customer reviews.
Samsung !!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great tv for watching movies and playing Xbox
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful in the box. It is not open nor hung yet, so it is difficult to give it five stars.
I would recommend this to a friendTv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best TV I ever bought thanks for having it in stock
I would recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup but not as vivid colors as I had hoped.
I would recommend this to a friendBrand response from Samsung
Posted .mike,
Thank you for your review.
Our 2020 Q80T series is powered by Direct Full Array backlight that offers more accurate detail expression and improved contrast through the use of direct dimming zones.
It also comes with Ultra Viewing Angle that provides a vibrant picture to any seat
in the house, even during daytime hours or when the lights are on.
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
Our TV support team is always here to assist you with possible image and sound settings adjustments for an optimal experience. You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Poor Image Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, we expected better picture quality. At first we assumed the content we were watching wasn't up to par but even during live HD sports the pixilation is horrible. Any gameplay or fast movement causes a completely fuzzy picture. When the statistics graphics are shown it takes almost two full seconds for the clarity to come through. If even NFL broadcasts look fuzzy I'm not confident anything will look as good as we'd expected. If the camera isn't zoomed in on a particular player we can't even read the names on jerseys which we can do on our 35 inch tv from 2010. Overall very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Taylor:
Thank you for choosing the Samsung Q80T TV. I am sorry you are not completely happy with your picture when watching live sports. Your TV is engineered with Motion Rate 240 minimizing motion blur on screen so action-packed movies and sports stay smooth and crisp.
For optimal motion image performance, you may want to adjust the picture clarity setting by following these steps:
1) Go to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
The product worked better in the store than home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we get someone to help us, they are wonderful - but it takes 45 minutes to get someone on the phone and no one returns calls or email questions - at all. :(!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JGJG,
TThank you for purchasing this Samsung Q80T QLED 4K Smart TV. I am sorry to hear that you are not completely satisfied with your experience.
So that we can better understand the issues and provide steps towards a solution, I invite you to please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Not as great as expected for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is ok! Normally always stick with Samsung. Picture is ok, audio is ok. Nothing exceptional about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Denise,
Our 2020 Q80T series is powered by Direct Full Array backlight that offers more accurate detail expression and improved contrast through the use of direct dimming zones.
It also comes with Ultra Viewing Angle that provides a vibrant picture to any seat
in the house, even during daytime hours or when the lights are on.
New to 2020, the premium audio feature Object Tracking Sound allows customers to experience every scene with audio that tracks with the motion on screen.
Here is a link to the downloadable eManual, where you can find a detailed guide to configuring advanced picture and sound setting (pages 90-99):
http://downloadcenter.samsung.com/content/UM/202004/20200403095308351/NIKATSCT-3.0.1_EM_NIKE_USA_ENG_200323.0.pdf
Please also give us the opportunity to assist you with image and sound quality adjustments tailored to your preferrence. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
UHD Smart Tizen TV Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I turned TV off and it turns back on by itself. Frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lorilee:
Thank you for purchasing the 2020 Q80T TV and for your review. I am sorry to hear that your TV is turning on by itself.
Sometimes connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our TV Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Worst TV ever!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I ever purchased. A few months after purchasing TV our HDMI ports stopped working. We had to pay Best Buy to remove the TV to get it fixed. Then we had to pay them to come back to re install the Tv. Next we had sound problems. 1-2 seconds the sound quit about 1 hour intervals. Now the TV sound goes out completely about once a day. Have to turn it off for over a minute to get the sound back. Next the new HDMI ports are out again. Can’t receive cable TV. It’s been a week since I notified Samsung and nothing yet. No text. No phone calls.
No, I would not recommend this to a friendincredible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.on 6/19 i got an email that item is due for delivery on 7/3, but today 6/25, i was asked to reschedule the 7/3. they didnt state the reason why i need to reschedule. accdg to the agent (chat agent) the tv we ordered for delivery on 7/3 wont get delivered because of vendor fault. it is only available on 7/23. Now you are asking me feedback on the product? we havent even gotten it! i couldnt imagine your system - inefficient!
No, I would not recommend this to a friendDirty Screen Effect - Beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 7 months and now there are random gray blotches when watching hockey or anything with a white screen. Google search shows this is a "dirty screen effect". Once you see the defect it is impossible not to notice. Extremely disappointing as I have only bought Samsung TVs for the last 15 years.
No, I would not recommend this to a friendDissappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed! We have had this TV for almost 2 years with no problems! Then it just stopped working - no warning, no problems.... just shut off and won't turn back on. Too much money - Too New and Too big of a TV to have gone bad so quickly.
No, I would not recommend this to a friendNot happy at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not really a big difference from the Q70 To much money for the little Quality
No, I would not recommend this to a friendfor the price the picture quality is poor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV does not show clear very blurry i do not like the quality.
No, I would not recommend this to a friendIssues first time viewing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I watched this tv the sound kept cutting out, I thought it was the dvd player. I finally got signed up to view live tv and this problem continues. How can a $3200 TV have problems??? What a waste of money.
No, I would not recommend this to a friendPoor longevity
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible place to buy TVs. Stopped working after 10 months and store won’t replace.
No, I would not recommend this to a friendDamaged Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me a damaged $4000 tv!! The tried to sell me another when there aren't any in the entire USA!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neveragain,
I am very sorry to see that your screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact your seller directly for assistance in correcting this situation.
If you need assistance with features or usage, please reach out to Samsung Customer Support. Call us toll-free at 1-800-SAMSUNG and we will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.
-Samsung Ambassador
- Pros mentioned:Picture quality
Unnacceptable-Moving on from the brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ended up being my last Samsung TV ever. While the visuals of the TV are great, the hardware of it are not worthy of a 4k dollar TV. I am 4 years into ownership and have 2 HDMI ports that don't work , one being the most important ARC port that connects my 2k dollar Samsung sound bar and provides the ATMOS capabilities. To have this not working this early in to owning it and being outside of warranty so no options is unacceptable. Stay away, look at better brands, this is not worth the money
No, I would not recommend this to a friend - Pros mentioned:HdrCons mentioned:Software
Don't Buy Direct from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Q80T is pretty impressive with HDR and 4K content. Unfortunately HD content leave something to be desired. I can echo that the software is pretty unreliable as well. Prime and Netflix work intermittently at best. If you are going to invest in a purchase like this, deal with local best buy, NOT Samsung direct. I purchased direct and now they can figure out how to return it. Yes they have a nice 15 day return window but the system "is broken". I have hours of hold time and waste emails asking me to just wait a few more days, not the 15 days has passed. Honestly i am generally a Samsung product (phones, tablet, chromebook and have been considering appliances) fan but this experience has left me never wanting another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .unhappydave,
Thank you for sharing your thoughts.
Your Q80T QLED 4K TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the image quality of HD content.
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Adjust the cable box or satellite box's video output resolution to 1080i.
4) Look for a channel that is broadcasting native HD content. For over the air/cable antenna connection, try these steps to find HD channels: Go to Menu>Settings> Broadcasting> Auto Program
We are sincerely sorry for the return issue you have faced.
You usually can initiate a return on an item by using Samsung.com's online order lookup. Simply follow this link:
https://www.samsung.com/us/support/account/order/#/order-lookup
For returns beyond the fifteen days window, please call 1-855-726-8721.
You can also track your order status, see your order history, and contact Samsung Direct Support via the following link:
https://www.samsung.com/us/support/customer-services/
For product related questions, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you for choosing Samsung.
We hope to hear from you soon and correct the unfortunate experience.
-Samsung Ambassador
Poor Product Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung, DO BETTER! This TV get's minimal use and 6mo in, the HDMI 3 (Arc) port is not working. I get no sound through my receiver (it's not the receiver or the HDMI cable). Chances are, the board is bad. For $4k, this TV should last for years, not 6mo. I purchased this TV to replace a Samsung 75" TV. The 75" TV went bad after 5yrs, again with minimal use. I purchased a 46" Samsung TV in 2009, one of the first LEDTV's on the market. That TV is our main TV and is still working with no issues. I also have an older 60" and 32" Samsung LEDTV's with no issues. The two most recent TV purchases (85 and 75) have been VERY disappointing. These newer TV's are built like crap. They may look fancy and expensive but their components are cheap and not very durable.
No, I would not recommend this to a friend