Customer Ratings & Reviews
- Model:
- QN85QN85AAFXZA
- SKU:
- 6451491
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the 85" Class QN85A Neo QLED 4K UHD Smart Tizen TV's excellent picture quality and vibrant colors. Many are impressed with the large screen size and find it perfect for gaming and watching movies. While most customers are pleased with their purchase, some mention issues with sound quality and glare.
This summary was generated by AI based on customer reviews.
Samsung 85”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of this 85” tv. Got a great deal!
I would recommend this to a friendnew tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice tv!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBest TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv, exactly what I was looking for. Favorite tv
I would recommend this to a friendNew review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value. I highly recommend getting this tv.
I would recommend this to a friendQuick delivery , rewards points
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The process was simple and easy. Got my TV delivered in 2 days with 200+ reward points on my best buy card!
I would recommend this to a friendbig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice very very nice very very very nice very nice
I would recommend this to a friendService
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FABULOUS SERVICE AND Installation. Very knowledgeable and respectful.
I would recommend this to a friendNeo QLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got what I expected and I have no complaints about the product
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that delivered my TV were helpful and accomodating.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for wall installation service and the installers didn't have the appropriate tools to complete the Job. Nothing has been done.
I would recommend this to a friendAll good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the picture is great! No issues. No problems.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 85” Class QN85A Neo QLED 4K UHD Smart Tizen TV
I would recommend this to a friendBest TV ever ❤
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing to have a great quality Samsung TV ! !
I would recommend this to a friendOverall service ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Delivered wrong bracket. Delivery time scheduled for 7:00 am- 11:00. Actual arrival 5:45 Pm.
I would recommend this to a friendFactory defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not that good of a product. Unfortunately when we got the tv it had what appeared to be a blinding lightbulb behind the screen and my wife was on the phone with customer service all day and the representative suggested a Sony and we were glad we got a discount on the replacement tv the rep recommended but was sorely displeased that this tv was defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Great,
Thank you for your review of the Samsung QN85A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. The stand appears to be weak vs the size of the TV…no issues yet.
I would recommend this to a friendIt would not turn on....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad showed up. Removed the wires from the old TV, put the old TV in the truck. They set up this new TV and it would not come on. Not impressed! Now that model is on backorder. I have returned it and ordered a different model. I get to wait another month to have it installed. Not happy!
No, I would not recommend this to a friendDon’t buy into the hype!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see the difference between a 85 in regular LED $1,000 and this Neo QLED $2,400.
No, I would not recommend this to a friendCrappy TV, Samsung, Best Buy service awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 days the tv was turning off and on. Called Samsung and walked me thru to reset and other trouble shooting and to no avail. Contacted Best Buy and good luck with that is all I have to say so I had to go to Best Buy myself and get another TV which will take another 2 weeks before they can deliver and pickup the broken tv. The whole reason was to get a bigger tv for the Super Bowl for family and friends and all that was a waste since the tv kept turning off and on. Gave it a 1 star only so I could submit my review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Waste,
Thank you for your review of Samsung’s QN85A TV and for sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV broke within 6 weeks from purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke in 6 weeks from purchase. It switched off by itself and wouldn’t come back on. Samsung team coming to fix it under warranty requiring me to take this super heavy TV down from the wall mount. Never had such bad experience with a Samsung product, $3500 price I paid for it making it only worse!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Monica,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Please know our service does not cover your wall mount. For service, it is the responsibility of the customer to unmount and remount the unit.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist