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Customer Ratings & Reviews

Your price for this item is $719.99
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The comparable value price is $2,999.99

Customer reviews

Rating 4.8 out of 5 stars with 357 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the 85” Class QN85B Neo QLED 4K Smart Tizen TV for its exceptional picture quality, with many praising its clarity and vibrant colors. The large screen size and smart features also impress users, while the easy setup process is appreciated. However, some customers have concerns about the weight of the TV and find the remote control to be unintuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 357 reviews
  • Rated 5 out of 5 stars

    Like being in a theater!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing viewing expeience. The screen display is rich and envelops you in color and motion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my new tv!! So does my wife. I only buy Samsung TV’s!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and Fair Price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at a fair price. Best Buy delivered and set up. Very happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Worst

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t last for long. Remote doesnt work(acts weird). Screen hangs. Blue and red lines.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    QN85B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first led tv. I like it so far. Still figuring out the apps and streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet screen! Good service, nice price too! BB is covering all the bases…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clarity with this product. Would recommend this product to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality unbeatable Best TV ever Best Buy customer service excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it best tve ever tgat i got from best buy will refer my friends

    I would recommend this to a friend
  • Cons mentioned:
    Glare

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to move Not as vivid as I thought Lots of glare still Sonus sound not as impressive as I thought

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Craig,

      Your thoughts on the QN85B TV's design, as well as screen reflection are appreciated and will be shared with our internal teams. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.

      Anti-Reflection designed to minimize ambient light reflection is featured on our 55” QN90B series and higher.

      To improve the image you're seeing, you may want to try adjusting image settings. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:

      1) Standard: Is the default mode suitable for general viewing environments.
      2) Movie: Is suitable for watching TV or movies in a dark room.
      3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      The QN85B features Intelligent Mode to optimize sound tailored to your environment, which includes features like Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.

      Go to Home > Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs:
      - Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
      - Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content.
      - Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.

      Several Sound Modes are likewise available to meet your personal preferences: Settings > All Settings > Sound > Sound Mode

      You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings

      To assist you with possible image and sound settings adjustments for a better experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV overall. I have zero complaints with it and hope it satays that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 85” Neo QLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Very pleased with this Tv. Excellent 85” value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv, haven’t had issue just yet. But other then that it does it purpose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love the Tv . Right size for the room , clean , clear picture .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ebi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thank you very much for your service I am happy as a member for Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV. Huge display size but amazing definition. Great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv, absolutely flawless. No regrets with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and the quality of the images is awesome, i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful choice we made to purchase this tv worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect upgrade and everything about this TV is awesome!

    I would recommend this to a friend