Customer Ratings & Reviews
- Model:
- QN85QN85DBFXZA
- SKU:
- 10530940
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Image is everything
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this tv! It’s super clear and vivid! I appreciate the settings to make adjustments as needed. The service was great although the initial guys that came out and were unable to place the tv the way we wanted we were able to get a manager to adjust it and enjoy the tv. It’s beautiful. So far so good! The picture can be seen clearly from outside our sunroom it was a great purchase! I’d recommend a sound bar for a stronger effect but it’s good as is.
I would recommend this to a friend85 is the way to go!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is clear and crisp. Set-up was easy and the smart features are a great improvement from my previous 2010 Samsung 65 inch
I would recommend this to a friendHORRIBLE software and apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Picture but the software is HORRIBLE. Netflix takes 10 minutes to load if it ever loads. It is not due to internet issues. Have to hard reset the tv to get it to work half the time. I will be buying an apple tv since this software is so bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrianS,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN85D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Customer Service is Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which was cancelled and attempted to rescheduled 4 times. The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. wasted time and efforts just to simple deliver and install a TV. If the tv is anything like customer service, wasted money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RuffinF,
Please know you are leaving a review and 1-star rating for the 85" QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN85D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
