Customer Ratings & Reviews
- Model:
- QN85QN90DAFXZA
- SKU:
- 10187635
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Switched up from OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. First bought OLED 83" but screen glare was a major issue. With the QLED not nearly as noticeable.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Reliable and Quality product love Samsung ………..ll
I would recommend this to a friendBlurry/ specially when motion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy came in and install TV on the wall, great job. I was very excited to see my TV and then......is all blurry, especially when there is motion in sports and movies. When you do a Video test under diagnostics, the video presented is very nice and crystal clear. This TV is not what I fell in love at store with....I was between this and the Sony Bravia..............thinking about returning if I can't get it fixed.....will call Geek Squad or Samsung to see what can be done.....and Yes, already did the Picture Clarity Settings....
No, I would not recommend this to a friendBrand response from Samsung
Posted .FelixR,
We appreciate your feedback on your QN90D TV’s picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the ordering process and the delivery. The quality of my tv is everything I expected.
I would recommend this to a friendVery knowledgable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite knowledgble, althought it took some time to get the attention. However I still recommend Best
I would recommend this to a friendGreat TV picture and quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got more than I paid for by choosing this Samsung TV.
I would recommend this to a friend85' Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new TV. I couldn't be any happier. I recommend this tv brand to anyone
I would recommend this to a friendGreat choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are pleased with the television. It sits beautifully on the wall.
I would recommend this to a friendSosa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best credit card to shop and earn rewards to buy additional merchandise
I would recommend this to a friendSamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't have non glare screen. sound is so-so. picture is not super bright.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Flanders,
Thank you for your review of the QN90D Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Glare Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a last minute purchase for an event and the Best Buy folks were so helpful! Samsung TV worked out great.
I would recommend this to a friendtv repair installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy process and they set up my tv perfectly.
I would recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My delivery of my TV was very good. They had to open the TV in the carport because it wouldn't fit in with the box. I noticed a few days later that I didn't receive a TV manual. It was probably an honest mistake because it was taken out in the carport. When I went on the best buy site and texted with customer support. I ask if they could mail me one. The answer was no. Said I could pick up a manual at the store. Are you for real just spent $3000.00 but couldn't mail me a manual. SMH. If I wanted to go to the best buy store to get my TV I would have done that instead I paid for delivery and set up. Really no one can mail me a manual.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TeresaArreola,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your QN90D TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
Q90 85in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great picture and sound easy setup great features
I would recommend this to a friendOk tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine wasn’t as sharp as expected or advertised in store. Sound was a little weak also. Response was great and so was auto brightness adjustments based on room light.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LiliaA,
We your feedback on the sound quality of your TV. Your TV features Object Tracking Sound which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Home > Menu > Settings > All Settings > Sound > Sound Mode
You can also customize balance and equalizer settings by going to: Home > Menu > Settings > All Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
You can also go to: Menu > Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Strobe-like judder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture except motion judder and stutter from well-documented bug in the software.
No, I would not recommend this to a friendTV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great resolution and easy to navigate. We love this TV
I would recommend this to a friendTv installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good installation crew, had some issues that were resolved
I would recommend this to a friendLasted 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't my first Samsung TV but will probably be my last. It may even be my last purchase from Best Buy. Yesterday the TV wouldn't power up so I contacted Best Buy since I am (or was) a Total Tech member. After they tried walking me through several things I was told that I would have to contact Samsung since it was still under their warranty. Once I got in touch with them and gave them all the same information I had just supplied Best Buy I was told that someone would contact me within 1` to 2 days to schedule an appointment. Today I received that call and was told that the first available appointment in my area would be 8 days out and that they would contact me by 10:00 AM that morning to schedule a 2 hour window for the technician to arrive. They also asked if my TV was mounted. When I explained it was they informed me it would have to be unmounted prior to my appointment since they would not unmount or remount the TV. I guess due to liability issues. The total tech membership is not what it used to be and I am seriously contemplating whether I want to renew my subscription.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielH,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Just OK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the Sony bravia. Just was not what I thought.
No, I would not recommend this to a friend