Customer Ratings & Reviews
- Model:
- QN85QN90FAFXZA
- SKU:
- 10313319
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 85” Class QN90F Series Neo QLED TV for its exceptional picture quality. Many users have noted that the picture quality is stunning. Additionally, the TV's glare reduction is effective, allowing viewers to see the picture perfectly even in bright environments.
This summary was generated by AI based on customer reviews.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting two weeks, the delivery people finally came at 5:30 at night and they had brought the bracket but had failed to include the television the 85 inch television set that we had paid for. Then we found out that the television wasn’t in stock and wouldn’t arrive for another two weeks and that after the arrival date, we then have to wait another week before having it delivered instead of getting a priority delivery at that point.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience; however, we recommend contacting Best Buy directly for assistance in correcting this situation. We hope it’s resolved in a timely manner.
If you have any questions or need help with your TV once your issue is resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
Terrible picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a much better picture out of this TV. Yes it's not like my OLED, but I've seen lesser brands with much better pictures. There are minimal things I can change that influence the picture, and just to get any sort of color the tone and contrast have to be cranked up so much, the 4k beauty completely disappears. Hair on news channels look like mops. So disappointed, and I was 1 day past returning it to the store, and they refused online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Elsinore,
We appreciate your input on the picture quality of Samsung’s QN90F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
broken, but re-packaged in the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV that you brought me was broken and had been re-boxed even though it was visibly damaged. You attempted to schedule additional attempts to deliver another, similar Samsung although, as I later discovered, you could no longer order that model because it was discontinued by Samsung. So, your attempt to sell me a Samsung 85" QN90F was a long, disappointing failure.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RickL,
We're sorry to hear your TV wasn’t delivered as expected. For delivery-related concerns, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved promptly.
Should you need help with setup or features once your TV arrives, Samsung Support is always here for you. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available through the ‘Support’ link on our website.
~ Samsung Specialist