Customer Ratings & Reviews

Good mounting device for the tv . Tv is great and set up was easy

If I could give negative 5 google review I would. But since you can't leave Google reviews it makes sense considering the product and level of service I received from the Best Buy located at 7701 East Chase Pkwy in Montgomery Alabama. I purchased a Samsung 85 inch tv associate soundbar, that included the mounting and install of this purchase and 2 other tv's that I purchased from Best Buy for a total of $4696.30. First of all the TV did not come with a power cord or remote. When the Geek Squad members who came that are not employed by BB and are subcontractors opened the box to advise as much they starters to go to the store to get the cord and remote. I was greeted by hands and literally had the misfortune of meeting the worst manager known to man. She was beyond rude and would not assist she asked me what type of power cord it was? How am I supposed to know its a Samsung 85 inch TV...Thats what the cord is..Long short she refused to assist through my receipts on the ground and threatened to have me escorted out of the store by motioning to the local sheriffs deputy there. I purchased a new TV IN GOOD FAITH and expected it to come complete and when it didn't I simply wanted to go by and get the power cord and remote THAT SHOULD HAVE COME WITH THE TV and was denied and spoken to like I was waisting there time. Long short. I called customer service and was offered a return replacement, why would I take more time out of my day and miss work to have a tv replaced when it's already installed? Why can they not provide a Samsung tv power cord and remote? The staff is obviously opening boxes and removing them and there is no doubt they have cords and remotes there? I cancelled my total membership and will call Samsung myself and come out of pocket further as Best Buy refuses to make right by my purchase and I absolutely refuse to ever speak with that so called Manager at the Montgomery store, nothing short of PATHETIC. Not to mention the Geek Squad guys charged me an additional $390.00 to install my TV because they said the store did not charge enough. Im over it I AM MORE THEN confident I can purchase electronics elsewhere and receive minimal customer service versus the lowest bar possible that one gets at the Best Buy in Montgomery Alabama.

Outstanding picture quality! Buying and installing the tv was so easy.. Best Buy exceeded my expectations

I buy my tv at best buy all the time never had any problem out of then great offer price go get one i love mine

Great picture, clear with no glare. We have it mounted in a well lit room with many windows and the picture quality is amazing.

The QLED 85! Isn’t just a TV! It’s a pleasure to have one! This machine is state of the art! Everyone should have one

TV was as expected and diliverd on he scheduled day. My only critism is that a dalivery window of 7am to 7pm is unacceptable. I work to allow me to purchase items from Best Buy and for me to give up an entire day at my expense is poor business. My sales men and the purchase was a fine experience but the delivery is subpar.

It hasn't been delivered yet. Scheduled for delivery on the 14th

We love this tv it comes in good and it looks good in our living room

So far a great tv, with excellent picture quality and very easy to use!

I’m so happy to buy this TV lock so great and the sound it’s exelent

Absolutely love this TV. Proof that you get what you pay for!!!

Experience was excellent, Delivery and Installation were handled very well.

Fantastic television..Samsung and Best Buy deals are perfect

Excellent view and excellent purchase! We love our 85" TV.

I love it, i have been buying the Q led for years and finally tried the NEO and love it better than the Q

Definitely a great purchase the anti glare is great.

Great sales person. Tv is the real deal. Very friendly Best Buy. Perfect experience

Very good resolution, sharpness, excellent product, great technology

I have only had the TV for a few weeks and I love it so far. Way better than the previous 7 year old TV