Customer Ratings & Reviews
- Model:
- UN85TU690TFXZA
- SKU:
- 6527338
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 85" Class TU690T Crystal UHD 4K Smart Tizen TV for its exceptional picture quality, large screen size, and user-friendly interface. While some customers have expressed concerns about the volume and limited HDMI ports, the overall positive feedback highlights the TV's great price-to-quality ratio, making it a popular choice for those seeking an immersive viewing experience.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
85” Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, but very poor volume. I had to invest in a sound bar!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andre,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung 80-in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this tv is extremely weak the setting are slow and hard to understand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DeshoneH,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not take my old tv even though I paid a recycle fee
I would recommend this to a friendBrand response from Samsung
Posted .KimR,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a full month an tv has a horizontal line across it, hasnt been damged whatsoever, i barely use it on weekends since im busy with work all the time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JonathanC,
I'm very sorry to hear that your TU690T TV is experiencing display issues. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support so we can schedule warranty service. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thieves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy sold me a refurbished tv packaged as new and will not let me exchange it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kenn,
We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
If there's anything we can do to help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Damaged
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has damage to it as soon as we put it up. A brand new TV has something internally wrong with it. I purchased the protection plan for it and have to figure out how to transport a 85 inch TV back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindaJ,
I'm sorry that your TU690T TV was damaged out of the box. I understand how frustrating it can be to go through the return process, and I appreciate your patience.
If you need assistance with a replacement TV, please get in touch with Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
SMASHED TELEVISION
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television screen was SMASHED and i called best buy for replacement but they refused. They didn't want to accept their fault
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToyinA,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Wrong dimensions!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a feature wall constructed in my living room. Used the online dimensions, and they were off by 2inches.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JG1987,
The 85" TU690T TV measures 84.5" diagonally across the screen. The TV without stand measures 74.6 x 42.7 x 2.4 (inches W x H x D). The TV with stand measures 74.6 x 46.7 x 15.5. The stand footprint is 2.4 x 10.7 x 15.5.
We'd love the opportunity to further investigate your sizing issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Jim
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not quality you get what you pay for buy tv with better quality and resolution
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesC,
We appreciate you sharing your experience with the TU690T TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Never buy opened box
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box without any boxx and lagggggyyyy must buy neww
No, I would not recommend this to a friendThis model no bueno
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bueno picture quality is not what I was expecting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yoyque,
We appreciate you sharing your experience with the TU690T TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
No securities
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken out of the box and was told there was nothing i could do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TristanT,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend getting in touch with Best Buy if you have not already done so. You can also give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
- Pros mentioned:Tv quality
Big, Bigger, Best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U8H Had, Then Power Surge, And A Amazon Buy..And Last, As 75" Hisense Available For $899 for Super Bowl! If I Had $1,799..I Would Get The 85"! Biggest Tv been a 70" Sony KDL...Never Owned A Samsung, But They Have Made Quality Phones, Etc...So, Got A Tgousand $$ To Soend From Surge Ins, And Keeping $$ with a Install Plan? This $799 85" Tizen Platform Tv, With 92% Recommending, even at $1,500 Months Ago! Big Billboards I Built, So , At 71..N Soent $3k For A 35" Sony Tube Tv in The 80z! 85"+ Seems Right, No Glasses, and 4K Looking Just HD Is Okay...And My Roku Ultra, And A Pretty Sturdy Syand To 150LBs...Makes Up My Mind, As i Text Myself To Spend Now, As Wait For Big, Better, And Biggest Is Best! $799????!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is an upgrade in size from my 70 inch tv. The price and picture quality are excellent and I'm more than happy with buy purchase.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
I am very satisfied!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price-to-value ratio is very good, and I am also very satisfied with the image quality. As long as the film source is high-quality, it can achieve 4K effect.
I would recommend this to a friend - Pros mentioned:Picture quality, Tv quality
Samsung 85in tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal to get on 85in samsung tv, love the quality of it
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Samsung TVs Rock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and use, great features, clear picture.
I would recommend this to a friend - Pros mentioned:Picture quality
Exactly what I was hoping for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been great so far. It has a nice sharp picture and the sound is as good or better than most. Overall an excellent value for the price!
I would recommend this to a friend Samsung 85" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the size of the TV. My family loves watching movies with this TV just because you feel like you are at a movie theater.
I would recommend this to a friend- Pros mentioned:Picture quality
Great Picture, Perfect Size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV so far! The resolution is great, the size is AMAZING and perfect! Exactly what I was looking for in our front office!
I would recommend this to a friend