Customer Ratings & Reviews

Lonster:

Thank you for choosing Samsung! Should you ever have questions or concerns about your SSD, please know we are always here to help.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Memory

TrentH:

I'm sorry that your experience fell short of expectations. We value your feedback, and regret to hear that you’re not completely satisfied with your SSD’s speed performance.

If you haven't done so already, you may want to use Samsung Magician to run Performance Optimization, ensure that your motherboard supports SATA III interface, check that all performance related settings are set correctly (cached enabled, AHCI enabled), and be sure you have the latest version of the driver.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

- Samsung Memory

Mick:

I’m sorry to hear that your experience did not match your expectations. We completely understand your frustrations, and we are here to help.

Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We hope to hear from you soon.

- Samsung Memory

Leviticus:

Thanks for choosing the Samsung 870 EVO SSD for your memory storage needs. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Thank you for being a part of Samsung.

- Samsung Memory

Frank:

Thanks for choosing the Samsung 870 EVO SSD. I hope that your SSD is meeting your expectations. Your experience is very important to us and we will share your feedback with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.

Please know that these drives are not delivered with mounting screws since motherboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each motherboard.

Samsung drives also adhere to the IDEMA standard of advanced formatting, which will result in the drive appearing as less than the listed size. This is a common industry-wide standard.

The amount of space that appears to be "missing" is in fact used by the drive/card for storing firmware, metadata and spare blocks. Your operating system (Windows, Linux, etc.) will also affect the usable space -- different operating systems will use different amounts of space to store their metadata. Consequently, formatted space will always be less than unformatted space.

You can look IDEMA up online for more technical details about this standard, which is established by The International Disk Drive Equipment and Materials Association.

Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.

You can contact us at 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)

Thanks for choosing Samsung.

- Samsung Memory

Dubby:

I’m sorry to hear that your Samsung 870 EVO SSD did not meet your expectations. This is not the quality we expect from our products.

Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

Thank you for choosing Samsung, we hope to hear from you.

- Samsung Memory