Customer Ratings & Reviews
- Model:
- MZ-77E500B/AM
- SKU:
- 10736367
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Good Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at the beginning (as I converted to this form HDD in my HP Pavilion) but gets noticeably slower as we use. Have used it for almost 2 years now.
I would recommend this to a friendBrand response from Samsung
Posted .Nana:
I’m sorry to hear that you’re not fully satisfied with the performance of your 870 EVO SSD.
If you haven't done so already, you may want to use Samsung Magician to run Performance Optimization, ensure that your motherboard supports SATA III interface, check that all performance related settings are set correctly (cached enabled, AHCI enabled), and be sure you have the latest version of the driver.
Please contact Samsung Memory Support directly so that we can better investigate your speed issue and assist you towards a solution.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
- Samsung Memory
Easily available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too early to gauge performance, as it was just installed, but I’ve been able to successfully load the OS and applications.
I would recommend this to a friendBrand response from Samsung
Posted .SWatson:
Thanks for choosing the Samsung 870 EVO SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thanks for choosing Samsung for your memory storage needs!
- Samsung Memory
- Pros mentioned:Performance
Problems after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this replaced after buying my desktop. After installing (by the geek squard) worked great for about 3 weeks, will be taking it back---again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keith:
Thank you for your review of the Samsung 870 EVO SSD.
Samsung stands behind the quality and performance of every 870 EVOSSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
SSD SATA outperformed by Passport
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found when I A/B tested this with my Passport the passport provided the better sound in my streamer. I was very surprised by this. Tried other arrangements, then ultimately returned the SSD SATA since the Passport sounded better. It did take more space, but it was something I could live with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .REMA:
Thank you for your review of this Samsung 870 EVO SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction. Should you ever decide to give Samsung memory products another try and have concerns or questions, please know we are always here.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope you will consider Samsung again in the future.
- Samsung Memory
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to upgrade a Sony Vaio laptop. The disk migration program did not transfer all of the partitions, resulting in a "No Operating System found" error message. After multiple attempts I gave up. This is a more expensive SSD and I should have saved money by buying a cheaper SSD, but I was hoping this would save me time. Instead I used hours more than expected. Disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Androiduser:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We look forward to hearing from you soon.
- Samsung Memory
Too exp.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, dont have othres brands, newd ti ask everything to staff.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RolandoM:
Thanks for choosing the Samsung 870 EVO SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thanks for choosing Samsung for your memory storage needs!
- Samsung Memory
- Pros mentioned:Speed
Needed new hard drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new hard drive is fantastic. I turned my laptop on and it booted up so fast.
I would recommend this to a friend Typical Samsung quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected quality product from samsung as far as their ssd's go. Samsung data migration software makes it easy to transfer over your old windows install.
I would recommend this to a friendSamsung Quality & Affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace a spinning drive that was giving errors. Huge improvement in speed, and hopefully better longevity with Samsung quality.
I would recommend this to a friendVery nice hard drive upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to boost the memory of my work laptop, and this worked out well. The computer even seems to start up much faster.
I would recommend this to a friendGood until it failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it failed 3 months after purchase, Samsung warranties it with a refurbished one in a week’s time.
I would recommend this to a friendBrand response from Samsung
Posted .BoodPee:
Thank you for the feedback regarding the warranty process. Our warranty states that Samsung will either repair or replace the product with a new or refurbished product that is equal or greater capacity and functionality. Rest assured that any refurbished SSDs are tested to meet Samsung specifications.
Should you ever have questions or need assistance, please feel free to contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Our team is always here to help!
~ Samsung Memory
TV Room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, picture is clear, great colors. It is on 16 hours a day and never an issue unless its power or provider.
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything good, excellent quality the purchase of the year
I would recommend this to a friendGood purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To date I have not experienced any problem with this drive.
I would recommend this to a friendGood one to buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent one and I liked a lot. Worth for money .
I would recommend this to a friendSamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has the best quality products out there. W
I would recommend this to a friendlousy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had a problem with printing off computer.loaded software from computer to printer,every time I atempted to print, it went to save file.called for appointment with geek squard was informed they don'[t work on printers,told them i don,t want them to repair printer or computer,I just want to know what I was doing wrong.they said they would give me # to text support.they don't work on printers,my responce was I don't want work done to printer I just want to know where I went wrong.your rep hung up on me.now it took me three days to figure out what was wrong.which is why I pay a contractwith geek squad so I don't have to go through all. that crapI'm not a happy camper with that kind of service t
No, I would not recommend this to a friendBrand response from Samsung
Posted .repair:
You are leaving a review for the 870 EVO SATA SSD. From your description, I believe your review was intended for a printer.
Should you ever need an Internal Solid State Drive, please consider Samsung. For further information on Samsung memory products, please visit https://www.samsung.com/us/computing/memory-storage/
Should you have any questions or concerns regarding our memory products, please contact Samsung Customer Support.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 8AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/
4) Facebook Messenger: https://www.facebook.com/samsungsupport
5) Twitter: https://twitter.com/SamsungSupport
6) Samsung Members App: offers support, news, tips, exclusive content, and diagnostic tools. Download from your mobile device app store.
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Dead after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I turned off my PC and unplugged it before leaving for vacation. When I got home plugged it in, powered up and got a bootdisk not found error. After some experimenting I have figured out the SSD crashed. I didn't really have a backup which is on me, but I've had HDDs last 10+ years. Definitely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shane:
We always aim to deliver a great experience, and it’s unfortunate to hear the 870 EVO SSD did not meet your expectations.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Nice solid state drive, failed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to upgrade from a hard disk drive and it makes a huge difference. I've heard good things about reliability, but it actually failed on me causing me to lose all my data. I'm not sure what went wrong with the drive but one day I booted up my laptop and Windows went into recovery mode. I tried to save it but it was too far gone. Had to bring it to the repair shop to get a fresh SSD and fresh install of Windows.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Devis:
I'm sorry that your experience fell short of expectations. This is not the quality we expect from our products.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
Thanks for sharing your experience.
- Samsung Memory
Dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't work in my pc. Bios could not see it. Another brand could be seen and used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jdub:
Thank you for purchasing the Samsung 870 EVO SSD.
There are several reasons your SSD may not be detected in BIOS. BIOS may fail to support the SSD if it is outdated - please update the BIOS to the latest version. Also, your system may fail to detect the SSD if it is not properly connected – please disconnect the cable and reconnect. Lastly, you may need to connect the SSD to a different SATA port and try again.
If you should need further assistance with using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 8AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/
4) Facebook Messenger: https://www.facebook.com/samsungsupport
5) Twitter: https://twitter.com/SamsungSupport
6) Samsung Members App: offers support, news, tips, exclusive content, and diagnostic tools. Download from your mobile device app store.
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory