Customer Ratings & Reviews
- Model:
- MZ-77E500B/AM
- SKU:
- 6448028
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the 870 EVO 500GB Internal SSD SATA, highlighting its speed and overall performance improvements. Users appreciate the ease of use and installation, as well as the reasonable price point. The SSD's storage capacity and the noticeable improvement in boot times are also well-received. However, a few customers reported issues with the software and compatibility.
This summary was generated by AI based on customer reviews.
Dead after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I turned off my PC and unplugged it before leaving for vacation. When I got home plugged it in, powered up and got a bootdisk not found error. After some experimenting I have figured out the SSD crashed. I didn't really have a backup which is on me, but I've had HDDs last 10+ years. Definitely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shane:
We always aim to deliver a great experience, and it’s unfortunate to hear the 870 EVO SSD did not meet your expectations.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't work in my pc. Bios could not see it. Another brand could be seen and used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jdub:
Thank you for purchasing the Samsung 870 EVO SSD.
There are several reasons your SSD may not be detected in BIOS. BIOS may fail to support the SSD if it is outdated - please update the BIOS to the latest version. Also, your system may fail to detect the SSD if it is not properly connected – please disconnect the cable and reconnect. Lastly, you may need to connect the SSD to a different SATA port and try again.
If you should need further assistance with using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 8AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/
4) Facebook Messenger: https://www.facebook.com/samsungsupport
5) Twitter: https://twitter.com/SamsungSupport
6) Samsung Members App: offers support, news, tips, exclusive content, and diagnostic tools. Download from your mobile device app store.
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Quality issue ! Drive failed in 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went bad in 7 months.. dell laptop showing hdd failure. Will call Samsung but not hopeful of a quick resolution as they would want to test at their end. Stuck with buying a new drive and losing all data. Went with Samsung thinkjng of a trusted brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rims:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy
Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a solution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b. Manuals & Software
c. Warranty Info
d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e. Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope to hear from you soon.
- Samsung Memory
Failed Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this SSD to boot up for cloning. PC could not recognize as #1 position in Booy. SanDisk worked perfectly
No, I would not recommend this to a friendBrand response from Samsung
Posted .SlowLenovoNoMore:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
We would love the opportunity to look into this for you so we can provide additional troubleshooting assistance.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be a good product but didn’t work.maybe a fluke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Papo:
Thank you for purchasing the Samsung 870 EVO SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy. Please contact Samsung Memory Support directly so that we can better investigate your speed issue and assist you towards a solution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not come with the screw you need. I had to return it and I also see that Best Buy deleted my previous bad review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SuckerFace:
Thank you for purchasing the Samsung xx SSD. Please know that these drives are not delivered with mounting screws since motherboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each motherboard.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 5 months. Will never buy a Samsung HD again
No, I would not recommend this to a friendBrand response from Samsung
Posted .DLF1946:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Nope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked it’s was extremely slow. I ended up returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .TrentG:
Thank you for your review of this Samsung 870 EVO SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope you will consider Samsung again in the future
- Samsung Memory
Unavailable part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unavailable part making the PC useless until the part is available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Martha:
Thank you for purchasing the Samsung 870 EVO SSD. Please know that these drives are not delivered with mounting screws since motherboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each motherboard.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Like night and day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old laptop with this SSD. The old HDD was as slow as molasses on a cold day in winter. Now, the laptop is very fast. The process to move the content of the old HD to the new drive is provided by Samsung and it worked on the first try without a glitch. I am delighted with the performance.
I would recommend this to a friendSuper fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this in my HP laptop and it made a HUGE difference in the speed! Would highly recommend this SSD if your laptop has a mechanical hard drive. Reasonable price too.
No, I would not recommend this to a friendSamsung SSD Brings New Life to a Older PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 5th Samsung SSD I've installed into and older PC to give it a NEW LIFE. Now the PC owner doesn't fall asleep while waiting for the PC to bootup. Now boots in under a minute not 3 to 4 minutes.
I would recommend this to a friendSSD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy installation. worked flawlessly. and (of course) quiet compared to the hard drive it replaced!
I would recommend this to a friendAmazing Improvement in older Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the Geek Squad agents suggested this product to improve speed of my very old laptop. Not being very tech savvy myself, I didn't know that this was an option for me. I was amazed at the difference in the operation of my computer. I was very happy and would recommend this product to anyone with a similar situation.
I would recommend this to a friendUpdate to Lenovo laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service to restore space and save my laptop from being traded in was absolutely amazing. I've had my Lenovo since 2013 and the updates that have been made for Microsoft suites are no longer available to my model due to the time that has transpired. To have more space added and alternative ways to use Microsoft suite on my laptop now have been a Godsend
I would recommend this to a friendSolid SATA SSD!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance and value from this SATA SSD. We recommend it.
I would recommend this to a friendGood choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use Samsung cloning software made the swap easy. Put new life into an old computer. Thumbs up!
I would recommend this to a friendVery good SSD from a reputable manufacturer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Easy to install with the proper third party cloning software. Excellent value. Fast shipping.
I would recommend this to a friendGreat, cost-effective SSD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up, and very fast! Recommend to anyone.
I would recommend this to a friendGreat SSD Hard Drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a bad hard drive on my son’s Dell laptop. We always had issue with the original hard drive. It was slow and we could not figure out why. After I installed this Samsung SSD, it was night and day comparison. It boot faster, web upload is so fast, opening apps is way faster than the old HDD.
I would recommend this to a friend