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Williston, VT 05495
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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 13 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers find value in the 9” Backguard for 30” Slide in Range because it looks great and is super easy to clean.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Samsung Stove Back Guard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this for my Bespoke Samsung oven. It looks great because the stove did not come with the back guard. The finish matches the color of the stove. Mounting was easy and self explanatory. Purchase this item while it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Nice look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Easy to install. Fits behind the oven vent though so stuff may fall in that. Came with a corner bent but it was on the back side and didn't mess up look.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    About what you’d expect from a $200 piece of metal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s totally fine. It matches the finish of the Samsung range and makes front control ranges useable if you don’t have a backsplash in your kitchen. That’s really about all I can say about this overpriced piece of metal.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jeff,

      Thank you for taking the time to leave us a review on one of our products.

      Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Range backsplash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and looks very good almost looks like a professional backsplash

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must have if your oven doesn't have a backsplash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a must purchase since we don't have a backsplash on our wall and our stove doesn't have one either. It does the job, but it really is overpriced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product but price says it all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is perfect! Covers the back of my walls all parts needed comes with I am very happy with it! Pricing needs maybe a lower

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not this color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong color was sent. Needed a darker shade. couldn't use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my Samsung range. It looks great and it’s super easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Back splash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took time for this item was back in stock, it does keep items from going behind the range. Looks good

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came exactly as expected and I have no regrets in my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'm so disappointed in BB

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never get this item. I originally ordered it with my Samsung Induction Range in Oct, 2023. The range arrived but not the backguard. I called BB: "It's unavailable", so I waited. Over a month passed; Ifinally cancelled the order. I've reordered it off & on ever since, to no avail! I'm done trying to get this! BB always said it'll arrive in the next week or two. Are they selling it out from under me after I've puchased it? Sure seems like it! I like BB, but they've really dropped the ball on this one!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am terribly disappointed,i waited 10 months on this order and never recieved it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We're saddened to learn about your overall experience ordering the accessory for the range.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Damaged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, $209 for a piece of stainless steel is too high. The product was bent and there is a scratch on it. I did’t have time to return & start over because I needed to cover the wall that didnt have tile before guests came. I shouldn’t have to exchange a new product. But im stuck with it since its past the time to return! Disappointed to say the least.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check your options regarding the damaged item that you purchased.

      Have a great day,

      -Ernest- Samsung

  • Customer reviews from Samsung US

    User rating, 3.9 out of 5 stars with 13 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
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