Customer Ratings & Reviews
- Model:
- UN98DU9000FXZA
- SKU:
- 10224729
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Best Buy experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv off the Best Buy app and had it delivered to my house and the guys who delivered to my house they were nice and very polite experience was amazing and truly return to the app for more stuff
I would recommend this to a friendDriver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service everything went great with tv installation except manual for the tv was not left with us how do we figure out how to operate tv with out manual.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MarcellusW,
Thank you for your purchase. You can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your DU9000 TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
My Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV sound and picture quality is good. I wish it had an anti-glare screen.
I would recommend this to a friendBrand response from Samsung
Posted .Hi VanessaS,
Thank you for purchasing the DU9000 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection, designed to minimize ambient light reflection, is featured on our S85D series and higher. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. . Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Appearance
TV Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has been great and it looks great in my basement.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AdamH,
It's great to hear that you are enjoying your new DU9000 TV. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price that it cost I don't really find anything spectacular about it it's just another Smart TV
I would recommend this to a friendDoesn't look that big in person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a problem with it as of yet shows clear. Looks about the same size as my 85" Samsung TV
I would recommend this to a friendDon’t purchase from BESTBUY STORES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is ok, the process of purchasing from BESTBUY was the worst experience. I would not recommend anyone to buy anything from this company. Poor customer service; poor installation, poor leadership communication. The company have no respect to customers purchasing merchandise items from their suppliers with little to no responsibility honorable delivery, customer care and satisfaction.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ENOUGHSAID,
I'm very sorry to hear about your experience with Best Buy. If there's anything we can do to assist you with your DU9000 TV, please know Samsung Customer Support is available and happy to help.
Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
98inch Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I’ve ever purchased not only inexpensive but very reliable
I would recommend this to a friendPKc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and good advice by Best Buy staff. It made it easier to choose
I would recommend this to a friendBUYER BEWARE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV and it only lasted six months before it completely stopped working. Samsung sent a service tech from Barrett’s in Glendale Heights, who initially diagnosed the issue as needing a new panel (I have the invoice to prove it). After not hearing back for over a week, despite multiple emails and voicemails to Barrett’s, I contacted Samsung directly. After several frustrating conversations, I was told the tech reported “physical damage” to the TV, which voided the warranty. This is simply not true—I have clear photo evidence proving there is no physical damage. When I asked Samsung and Barrett’s to provide their supposed photo proof, neither could produce anything. Instead of honoring their warranty, Samsung chose to hide behind a false claim, leaving me with a $2,000 TV that no longer works. They have made zero effort to resolve the issue or stand by their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BRITTANY,
Thank you for sharing your experience with us. Samsung’s limited warranty covers manufacturer defects, but does not extend to damage during delivery, installation, or improper handling. You can find more details by entering your model number here:
https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Should you have further questions or concerns, please reach Samsung Support at at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Big tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv has made my viewing much more enjoyable
I would recommend this to a friendPoor quality images and device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t be fooled, this model is horrible. We purchased it after glowing reviews in store and on the BB website. It is atrocious…. No matter how you change the settings, the picture quality is awful.. we returned it and went with an Oled (instead of led or qled). This also had a “wave” in the screen that you could see blaring when it was turned off, also with it on you see the wave. The Oled blows this model out of the water. Oled has true black and vivid crisp images in 4k. We paid an extra $1500 to upgrade and so glad we did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KatherineB,
Thank you for your feedback. If you have any questions or need help with your OLED TV, please do not hesitate to reach out to us. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
Samsung 98 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much Glare, rainbow effects, and kitchen lights are in the background
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MAYHEM,
Thank you for purchasing the DU9000 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection, designed to minimize ambient light reflection, is featured on our 55” QN90C series and higher.
If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
If you are experiencing screen issues, I recommend running a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Awful service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to really review the product properly because of the awful service we have received. The tv was purchased on 9/1 to be delivered and installed 9/13. The delivery time slot was from 7am to 7pm, because of this I had to miss my children’s soccer and baseball games as well as a family birthday party. All of this would have been ok but at 6:15pm when I finally was able to get a hold of someone I was told that there was a scheduling conflict and we would not be getting our delivery and installation. On top of that we could not schedule an installation until the tv was returned to the warehouse which happened days later. You would think we would then be a priority but nope the installation is now scheduled for 9/25 from 7am to 7pm. The third party company is extremely unprofessional and hung up on us while trying to contact them as well, CRST home solutions if you are curious. Best Buy should be ashamed to be working with them as their reviews all speak of similar experiences. A gift card does not solve this awful customer service and I will now be making all my electronic purchases elsewhere. Fingers crossed we actually get the TV on the 9/25, I’m not holding my breath.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BYRONP,
We're very sorry to hear about your delivery experience, and we appreciate all of your patience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
My review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is good along with the stands are sturdy.
I would recommend this to a friend98"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfecto At The Basketball And Football Game Catching And Passing The Ball.
I would recommend this to a friendStill have not received TV since
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I cannot give a good review right now. My TV was supposed to arrive on the ninth. has already past 10 days and now it’s telling me that he’s gonna arrive on 17 December. He has already passed 11 days and out of nowhere they just said that my delivery was canceled on the ninth and I cannot give you a review now until I receive it. I’m hoping I can get better help but that now is a really bad experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DorisH,
I'm very sorry to hear that you have not yet received your TV. We appreciate your patience and hope that Target is quickly able to fulfill your order.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Un boxed tv installed it on stand noticed small chip in frame. Called Best Buy problem was taken care of new tv will be delivered in 2 weeks not happy but cannot ask for much more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyW,
We appreciate your patience while waiting for a replacement TV. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Poor picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not so great but guess you get what you pay for
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rubbertoe,
We appreciate your feedback on the picture quality of Samsung’s DU9000 TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Advisor
Bad Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I dislike is your inability to deliver our TV to his destination due to your computer, kept canceling the order. I had to have it delivered with my other two fees to my home so he had to pick up a truck to come get the TV in which we lost our schedule set up time and when we did set up the time it was not honored, we would not notify and miss the day of work, waiting for it no communication whatsoever I had to hunt it down again the reason with no explanation but one thing I did get was another eight days before they will come out and set it up. Horrible experience and a time waster and still no TV set up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MARSHAS,
I'm very sorry to hear about your experience. If there's anything we can do to help, please do not hesitate to reach out to us. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor